Assistant Director, Degree Audit

Job Details

Job Ref:
10010826
Location:
Largo, MD
Category:
Faculty Services
Type:
Full time

Assistant Director, Degree Audit
Academic Operations, Degree Audit
Exempt, Regular, Full-Time, Pay Grade 2.1
Location: Largo, MD
University of Maryland Global Campus (UMGC) seeks an Assistant Director, Degree Audit in Academic Operations. Reporting to the AVP, Student Records, the Assistant Director, Degree Audit will be responsible for assisting the Assistant Vice President with the overall administration and management of the team, including all student transcript evaluation, file review, resolution of conflicting student information, preparation of reports and records to ensure accountability, and providing staff technical guidance on current institutional policies and practices.
ESSENTIAL DUTIES & RESPONSIBILITIES:

The Assistant Director will participate in collaborative efforts to evaluate and organize office workflow, develop and monitor interdepartmental processes and update office policies and procedures.

  • Responsible for assisting in the overall operations of the team including scheduling and workforce management.
  • Serve as the point of contact for all workflows and reports related to degree audit and planning for both new and continuing students.
  • Drives daily team metrics relating to degree audit functions.
  • Maintain current knowledge of FERPA regulations, state rules and institutional policies pertaining to academic records and develop and present strategic training to internal and external staff members.
  • Collaborate with the AVP of Degree Audit to analyze current business processes and outcomes to drive opportunities for improvement in the areas of customer service and processing. 
  • Partner with other departments across the university to resolve student issues.
  • Student services and outreach, special projects, and other job-related duties as assigned or directed by management.

The working hours for this position are from 11:30 a.m. to 8:00 p.m. Monday through Friday.

 REQUIRED EDUCATION AND EXPERIENCE:
  • Bachelor's Degree
  • 3-5 years of progressive managerial experience in student records or higher education administration
  • Experience in a higher education, working with both traditional and non-traditional populations
  • Strong working knowledge of systems and data processing techniques for automated systems
  • Excellent organizational, customer service, and interpersonal skills
  • Must demonstrate leadership abilities for staff supervision, organizational management and problem solving skills
  • Be able to document work clearly, make independent decisions and schedule work to meet deadlines
  • Work accurately and quickly with attention to detail
  • Strong commitment to customer service

PREFERRED EDUCATION AND EXPERIENCE: 

  • Master's degree

Position Available and will Remain Open until Filled

Salary Commensurate with Experience

All submissions should include a cover letter and résumé. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare.  For detailed benefits information, please visit: https://careers.umuc.edu/benefits.html.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

If you are an external candidate, you will have the option to create an account after you submit your application. Passwords for external accounts must contain 8 characters including 1 uppercase letter, 1 number, and 1 special character. Please remember this password, as it will be required to apply to additional jobs.

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