Building Monitor II
Location: Vicenza, Italy
Overseas Contingent I, Part-time, 48% FTE, Grade 001
Description: University of Maryland Global Campus (UMGC) Europe seeks a Building Monitor II. This position will be located at the Vicenza, Italy location. The Building Monitor II reports to and works with the Assistant Director (AD) in the administration of UMGC programs.
SPECIFIC RESPONSIBILITIES INCLUDE:
- Ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues
- Responsible for setting-up live streaming equipment prior to live-streaming classes, serving
- as first-level technical support to immediately respond to and troubleshoot live streaming
- issues, and securing live streaming equipment at the end of live streaming class meetings
- Opening and closing the UMGC Asia/Europe computer lab, building entrances, and
- classrooms, and proctoring exams, including supporting faculty in these areas as needed
- Ensure that building rules are abided by UMGC Asia/Europe students and that all UMGC
- Asia/Europe labs/rooms are clean and presentable
- Perform other job-related duties as assigned
OTHER RESPONSIBILITIES MAY INCLUDE:
- Assisting in testing setup/proctoring, as permitted per testing vendor policies, or proctoring make-up exams for face-to-face courses
REQUIRED EDUCATION EXPERIENCE:
- Applicants must have a high school diploma
- Available for a flexible work schedule including early mornings, days, late evenings, weekends, and holidays
- Basic office management, computer and organizational skills
- Effective communication skills
- Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS)
PREFERRED EDUCATION AND EXPERIENCE:
- Associate’s Degree from a U.S. regionally accredited institution or foreign degree equivalent
- Knowledge of basic technical computer and equipment skills, including basic troubleshooting
- Customer service experience
- Advanced computer skills, to include Microsoft Excel and Word
All submissions should include a cover letter and résumé. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umuc.edu/benefits.html.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
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