Customer Relations Associate I

Job Details

Job Ref:
Adelphi, MD
Full time

Customer Relations Associate I

Office of Cashier Management

Full-Time, Regular, Nonexempt, Pay Grade 9

Location: Hybrid

University of Maryland Global Campus (UMGC) seeks a Customer Relations Associate I. Under direct supervision, the Customer Relations Associate performs various routine technical accounting and auditing work, which requires the application of accounting theory and practices.


1. Performs entry-level professional accounting work, such as processing student payments and departmental deposits. The teller is responsible for tasks requiring great attention to detail, such as posting payments to students' accounts accurately and promptly.

2. Examine various accounting documents to verify the accuracy of computations. The teller is responsible for verifying, updating, and reconciling records using databases for assigned area(s).

3. Ensures transactions are by applicable authority, policies, and procedures consistent with acceptable accounting standards.

4. Provides 2nd level customer service by reviewing and analyzing student inquires including proactive outreach, troubleshooting issues, coordination with necessary departments/vendors/agencies, and advising students regarding their accounts via email, phone, and face to face.

5. Provides world class customer service to students by meeting guidelines established by the Quality Assurance Team, including responding to inquiries in a timely and accurate manner while adhering to departmental standards for quality assurance.

6. Articulate and promote teamwork, ensuring that work meets established standards of quantity or quality. Assists with the coordination of the unit work priorities.

Note: This list of primary duties provides a representative summary of this job's significant duties and responsibilities. Incumbents perform other related tasks assigned. Specific duties and responsibilities may vary based on departmental needs.


EDUCATION: High School Diploma or GED.

EXPERIENCE: Four years progressively responsible clerical work to include at least three years on a self-directed team.

OTHER REQUIRED KNOWLEDGE/SKILLS/ABILITIES: Thorough knowledge of team office practices, procedures and equipment; of business english, grammar, spelling, and punctuation. General knowledge of the principles of team leadership and office management. Skill in planning and coordinating team clerical work; in interpreting and applying departmental policies and procedures; in operating manual and automated office equipment including personal computers and related software; in composing correspondence, compiling statistical data, and preparing reports; in performing mathematical computations; creation and maintenance of paper and computer files; in effective telephone usage; in organizing, coordinating, and executing multiple assignments under specific time constraints. Ability to work effectively in a self-directed team-based work environment; to understand and apply team quality and performance standards. Ability to train and guide team clerical personnel; to maintain poise and courtesy under pressure; to lead analysis of clerical problems and selection of corrective action; to communicate effectively both orally and in writing; to plan and coordinate team activities with multiple areas of the organization; to establish and maintain effective work relationships both within and outside the team.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit:

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters. As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at

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