Residency Coordinator

Job Details

Job Ref:
10020530
Location:
Remote
Category:
Advising and Enrollment
Type:
Full time

Residency Coordinator

Office of Strategic Enrollment Management

Exempt, Contingent II, Full-Time, Grade 1.3

Stateside Remote

University of Maryland Global Campus (UMGC) seeks a Residency Coordinator in the Office of Strategic Enrollment Management. Reporting to the Assistant Director of Residency, the Residency Coordinator will develop new business processes and new communications to improve the functionality of the residency department.   

SPECIFIC RESPONSIBILITIES INCLUDE:

  • Correspond with students by phone, in person, and by e-mail regarding residency issues
  • Research complex residency issues and consult with the Assistant Director of Residency regarding resolution of those issues
  • Handle student escalations
  • Serve as a liaison with other units that serve students
  • Manage residency petition processing, including receiving incoming petitions, reviewing petitions and supporting documentation, and approving or denying requests
  • Assist with residency data cleanup processes
  • Assist with training new and existing staff on residency policies and procedures
  • Conduct quality assurance processes to review residency classification decisions
  • Assist with managing special projects to implement new residency policies and procedures
  • Perform other job-related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelor's degree from an accredited institution of higher learning
  • The successful candidate will have two (2) years of relevant work experience, preferably in higher education, using a student information system, a document management system, and a customer relationship management system
  • Excellent customer service skills are required
  • The ability to communicate calmly, effectively, and professionally is required. Excellent written communication skills, critical thinking skills, and the ability to quickly analyze and resolve issues are required
  • The ability to handle a high volume of tasks with close attention to detail is also required

PREFERRED EDUCATION AND EXPERIENCE:

  • Experience working with PeopleSoft and Salesforce is preferred
  • Previous experience with residency policies and procedures in a higher education institution is also preferred
  • Knowledge of student information systems and databases and experience using a document management system and/or customer relationship management database

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters. As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu

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