Student Account Operations Analyst

Office of Student Accounts

Full-Time, Regular, Exempt, Pay Grade 1.2

Location: Stateside Hybrid in Adelphi, MD

The University of Maryland Global Campus (UMGC) seeks a Student Account Operations Analyst in the Office of Student Accounts. The Student Account Operations Analyst will work within a team and is responsible for a number of processes and tasks that all must be done on a daily basis in an extremely accurate manner on a very tight deadline.

Essential Duties & Responsibilities

Overall responsibility to include the coordination of work related to student account operations with a high attention to detail to include; Verifying, updating, tracking and reconciling records in manual and automated systems. Analysts will be responsible for a variety of specific tasks such as: Service Indicator Cleanup, Stop Payment Reissue, Statement of Account requests, 1098T inquiries, Payment Plans administration and reconciliation and Return of Tuition Assistance review and calculation.

Review and analyze student inquiries including conducting proactive outreach, troubleshooting issues, reaching out to necessary departments/vendors/agencies, and advise students regarding accounts via email, phone and face to face.

Provide comprehensive, timely, and high quality service to all internal and external customers and meet established departmental turnaround times and quality standards

Maintain current knowledge of federal policies/regulations and institutional policies pertaining to tuition assistance and identify ongoing improvements/automation.

Create computerized reports, merge & evaluate data from multiple sources, change award amounts, maintain statistical data and generate communications to students.

Perform other job related duties as assigned which includes participation in institutional events Open Houses and Holidays when the University is open.

Type of Experience

Two years of experience within higher education, customer service, administration or other related field.

Education

Bachelor's Degree from an accredited institution of higher learning in Business Management, Finance, Accounting, Information Systems or related field.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters. As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.