Technical Support Specialist, Asia Yokota Headquarters

Job Details

Job Ref:
Yokota Headquarters-Japan
IT and Project Management
Full time

Technical Support Specialist


Location: Yokota Air Base, Japan

Overseas Regular, 100% FTE, Full-Time, Grade 004

University of Maryland Global Campus (UMGC) Asia seeks a Technical Support Specialist. The Technical Support Specialist (TSS) reports to the Associate Director of Technical Support and is responsible for supporting UMGC academic and administrative computing operations. Required duties/activities to be accomplished by the Technical Support Specialist are listed below:


  • Installs and configures hardware, software, networking and peripheral equipment
  • Troubleshoots problems/issues with above mentioned systems via telephone and remote support
  • Upgrades and maintains systems via remote control, mail, service trips and temporary duty assignments
  • Works with technicians and service providers, students, in-house staff and field staff throughout the division
  • Assists in implementation, distribution, and support of new IT technology systems to faculty, staff, field staff, and students
  • Assists in maintaining and deploying PC-based systems, including installing and repairing computer hardware, software, and peripherals on workstations, special-application systems, mobile devices, and laptops
  • Provide traditional level one, two, and, when necessary, level three computer HelpDesk support to UMUC faculty, students, and staff via telephone, email, remote access, and office visits
  • Maintains and operate videoconferencing equipment
  • Maintains mobile devices
  • Work with the stateside IT team and third parties to ensure all systems run effectively
  • Other job-related duties as assigned


  • Bachelor's degree from a U.S. regionally accredited institution or equivalent in an IT-related field or 3 years of experience in an IT environment
  • Ability to obtain a valid USFJ driver's license
  • Ability to lift 40 lbs
  • Strong technical skills
  • Strong verbal and written communication skills
  • Ability to work on a variety of tasks with minimum supervision
  • Highly organized and detail-oriented with the ability to meet deadlines and work well under pressure
  • Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS)


  • Fluency in Japanese and/or Korean

WHO MAY APPLY:  Applicants with individual logistical support (ILS) preferred. Applicant must qualify for ILS. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are not ordinarily resident in the host nation.   

All submissions should include a cover letter and résumé. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare.  For detailed benefits information, please visit:

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

If you are an external candidate, you will have the option to create an account after you submit your application. Passwords for external accounts must contain 8 characters including 1 uppercase letter, 1 number, and 1 special character. Please remember this password, as it will be required to apply to additional jobs.

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