SPECIFIC RESPONSIBILITIES INCLUDE:

• Work with Business Intelligence (BI) software and student information systems (SIS) to create, validate, analyze, and maintain data reports and dashboards.

• Analyze database integrity to provide qualitative and quantitative reports and analyses.

• Monitor database outputs to verify key performance indicators (KPIs) and regularly analyze operational and student data, providing insights and updates to the relevant internal departments.

• Serve as the back-up to the primary COR Liaison to work with the appropriate external stakeholders, including the Contract Officer Representatives (CORs), Education Services Officers (ESOs), and Education Services Specialists (ESSs), or other Government Constituents to ensure the timeliness of regular contract deliverable reports.

• Collaborate with the Director CAIR to generate standard daily, weekly, monthly, quarterly, and year-end reports as per the contract or internal departmental needs.

• Develop queries and ad-hoc reports as may be desired by senior management that support summary analysis for executive presentations.

• Assist in gathering, data validation, and formulation of recommendations for quality assurance of the contract.

• Participate and present findings in divisional data-focused meetings.

• Collaborate with internal departments to create and update reports that assist with monitoring enrollment activity for special student programs and populations.

• Attend Enrollment Operations meetings and look for areas of collaboration between CAIR and Operations departments, working closely with both department heads. This includes ensuring Customer Relationship Management (CRM) coordinators have access to and are trained on specific data-related dashboards.

• Performs other job-related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree from an U.S. accredited institution or foreign degree equivalent.

• Two (2) years related experience.

• Highest standards of integrity and confidentiality.

• Excellent administrative, professional, and interpersonal skills.

• Well organized and highly attentive to detail.

• Ability to work collaboratively with team members in a matrix organizational structure.

• Ability to adapt to changing short-term priorities while consistently supporting and contributing to the achievement of long-term goals.

• Demonstrated mastery of Microsoft Excel.

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor's degree from a U.S. regionally accredited institution or foreign degree equivalent in an Information Systems, Data Analytics, or related field.

• Two (2) years of experience with Business Intelligence (BI) software (Tableau).

• Knowledge and experience of Structured Query Language (SQL).

• Experience with PeopleSoft query building.

• Knowledge and experience with analytical and data visualization software, databases, query and building.

• Experience in data analytics and artificial intelligence (AI) tools.

• Knowledge of U.S. Department of Defense contracts.

WHO MAY APPLY:  Local candidates with ILS preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.  

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy between 15 and 22 days of paid vacation, depending on years of service and position.  Additionally, 15 days of sick leave, 3 personal days, and 11 paid Federal holidays. For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
• Moving Allowances: May be available based on terms, conditions, and agreements of the position.

For additional information see: UMGC Benefits Overview for Overseas Regular Employees

Hiring Range:

Additional Compensation:

Employees receive the applicable currency adjustment (CAX) subject to monthly DoD COLA Index for the work location, which is subject to change and fluctuation based on market indices.