Senior ePMO Operations Analyst

Exempt, Regular, Full-Time, Pay Grade 3.2

Location: Adelphi, MD (Hybrid with onsite preference 2-3 days a week)

University of Maryland Global Campus (UMGC) is seeking an experienced and technically skilled professional to serve as Senior Enterprise Project Management Office (EPMO) Operations Analyst, a hands-on, systems-minded expert who manages the operational backbone of the EPMO.

Reporting to the Associate Vice President, EPMO, this role blends portfolio management, process governance, and systems administration to ensure projects, programs, and portfolios are executed with consistency, accuracy, and transparency. The Senior Analyst is responsible for keeping data clean, systems reliable, and processes scalable, so the organization can make faster, smarter decisions and deliver work efficiently.

This role is ideal for someone who thrives in complex, data-driven environments and enjoys creating structure where others see complexity. You'll work across systems, processes, and people to turn ideas into working frameworks and help teams deliver measurable, high-quality results.

Duties and Responsibilities:

• Manage portfolio from intake through reporting, ensuring data accuracy and alignment with standards.

• Administer and optimize project and portfolio management systems to support planning and execution.

• Build and maintain dashboards that provide real-time portfolio visibility and actionable insights.

• Coordinate portfolio reviews and governance cycles to enable data-driven decisions.

• Maintain templates, workflows, and documentation that standardize how projects are delivered.

• Keep operational playbooks and governance guides current and accessible.

• Visualize processes and workflows to make complex operations easy to understand.

• Manage the team's training calendar and coordinate professional development activities.

• Track vendor contracts, renewals, and system licenses to ensure compliance.

• Analyze project data, identify opportunities for improvement, and implement changes that drive efficiency.

• Other job-related duties as assigned

Required education & experience:

• Bachelor's degree in Business, Project Management, Information Systems, or a closely related field.

• Minimum five (5) years of experience managing project, program, or portfolio operations in a complex environment.

• Current PMP certification (or equivalent project management credential).

• Hands-on experience administering or managing portfolio management platforms, ideally Smartsheet or a comparable system.

• Strong understanding of project governance, data standards, and process automation.

• Skilled in dashboard and reporting tools such as Excel, Power BI, or similar.

• Proven ability to collaborate across departments and work effectively in a matrixed organization.

• Excellent communication, analytical, and organizational skills with strong attention to detail

Preferred education & experience:

• Master's degree in Business, Information Systems, or a related discipline.

• Certification in SAFe or Agile methodologies.

• Process improvement certification such as Lean or Six Sigma.

• Experience developing training materials or managing content in SharePoint or other knowledge management platforms.

• Experience creating visual workflows and process documentation using tools such as Lucid, Miro, or Visio.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.