Collections Specialist

Office of Student Accounts

Non-Exempt, Regular, 100%  Full-Time, Grade 11

Job Location: Hybrid - Adelphi, MD

University of Maryland University College (UMUC) is seeking a Collections Specialist in the Office of Student Accounts (OSA). Reporting to the Supervisor of Collections the Collections Specialist performs tasks related to the collection and final resolution of student receivables and ensure all transactions are processed in accordance with UMUC, State and Federal policies and procedures while adhering to the OSA quality assurance standards.

Hours for this position are Monday through Friday 8:30 am - 5:00 pm EST.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Discusses account information with responsible parties via phone, email and tickets, analyzes accounts to determine accuracy, initiates adjustments and contacts appropriate department/agency

• Responds to student inquiries in a timely and accurate manner

• Provide financial information regarding payment responsibilities and assists students with arranging methods of liquidating past due account balances; proactively researches students' addresses and telephone numbers using available collection tools and resources

• Gathers information and prepares documentation to refer accounts to the collection agency and when necessary contacts debtors and communicates need for payment

• Ensures payments are properly applied to student accounts makes decisions regarding requests for deviations from the expected payment terms

• Responds to incoming correspondence

• Keys information into the accounts receivable system and is responsible for maintaining audit trails

• Perform other job-related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or GED

• A minimum of four (4) years related experience in customer service or financial operations

• General knowledge of collections techniques and the laws pertaining to debt collection; working knowledge of techniques used in collecting, compiling, and organizing data and information; and knowledge of office equipment, software, and its application

• Must have ability to apply basic analytical skills; perform mathematical computations; communicate effectively both orally and in writing; and establish and maintain effective working relationships

• Demonstrated computer literacy skills specifically with Microsoft Excel

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor's degree from an accredited institution of higher learning

• Knowledge and experience using PeopleSoft

• Knowledge and experience of Salesforce or similar CRM software

• Knowledge of ticketing systems to communicate with students

• Knowledge and familiarity with ACD/Queue groups are preferred

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 14 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Collegiate and Regular Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Rate: