Director, Financial Integrity Operations

Office of Financial Aid

Regular, Exempt, 3.2

Hybrid (Occasional Travel to Adelphi, MD Required)

Job Summary

The Director is both a strategic and hands-on leadership position that is responsible for ensuring the daily operational activities of our fraud prevention run smoothly and effectively. This person will have direct oversight of our fraud prevention system and must have strong experience in fraud detection systems.

This role will lead our fraud prevention team with responsibility for the daily management, reporting and oversight of student financial fraud risk in accordance with appropriate federal, state and institutional regulatory bodies and policies. Along with the Assistance Vice President of Compliance, Fraud Prevention and Training, the Director is responsible for implementing and maintaining the University's identity verification software. Additionally, the Director will be responsible for developing and implementing strategies to detect and prevent fraudulent student activities. This involves analyzing data for suspicious activity, collaborating with internal and external stakeholders, and staying current on emerging fraud trends to safeguard the organization and our students.

Duties and Responsibilities

• Develop and implement effective strategies to prevent and detect identity theft, waste and abuse.
• Work closely with internal stakeholders in Admissions, Advising, Tuition Planning, Registrar, Student Accounts, and others to ensure a comprehensive and coordinated approach to fraud prevention and detection. Collaborate to provide training to staff and students on fraud prevention measures and raise awareness about potential risks.
• Continuously review and enhance fraud prevention and detection processes and tools based on evolving threats and organizational needs.
• Analyze recorded data and patterns to identify suspicious student activity. Conduct thorough investigations into suspected incidents of fraud, working closely with internal stakeholders, external agencies, and/or law enforcement as needed.
• Prepare and present reports to leadership on a regular basis. Maintain policy and procedure documents. Maintain accurate records on fraud incidents, investigations, and outcomes. Prepare Department of Education Office of Inspector General referrals.
• Provide oversight and direction to fraud prevention team members in accordance with the organization's policies and procedures. Coaches, mentors, and develops staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Complete ad hoc projects related to fraud management including implementation of fraud prevention and detection software as well as developing internal fraud detection methods
• Performs other duties as assigned

Education and Experience

• Bachelor's degree from an accredited institution of higher learning in Business Administration, Accounting or related field. Master's degree preferred.
• A minimum of 5 years in fraud prevention and investigations required, in higher education strongly preferred.
• Certified Fraud Examiner designation strongly preferred
• Experience with PeopleSoft, Workday, and Salesforce
• A minimum of 3 years of supervisory experience including managing remote team members
• Experience with enterprise level fraud detection and investigation  software.

Skills

• Familiar with regulations and guidance related to fraud for higher education industry.
• Exceptional written and verbal communication skills for interactions at all levels across the organization
• Must be resourceful, creative, innovative, results driven, and adaptable.
• Ability to perform problem solving in a complex demanding environment by drawing on a pool of technical experience, business understanding and good judgment.
• Critical thinking and decision-making skills
• Proficient in Microsoft Office especially Excel
• Commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company's commitment to diversity, equity, inclusion and belonging.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters. As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.