Digital Student Experience Assistant

Digital Student Experience and Office of Student Affairs

Part Time (19hrs a week), Non-Exempt, Contingent 1

Stateside, Hybrid (Travel to Adelphi, MD Required)

University of Maryland Global Campus (UMGC) seeks an Assistant within the Digital Student Experience Team (DSE) and the Office of Student Affairs (SAF).

The DSE Assistant, within the Digital Student Experience team, will support the DSE department's operations, including essential administrative and operational support to ensure seamless execution of projects. This may include, but is not limited to, supporting project tracking and reporting, developing standard operating procedures and templates, and creating presentation materials.  The DSE Assistant will also support the coordination of student feedback opportunities and other activities related to the collection of student insights for various projects within DSE. These feedback sessions could be in the form of surveys, interviews, panel discussions, and focus groups.

Specific Responsibilities Include:

• Develop and maintain SOP's related to the execution of DSE projects.

• Manage tracking and follow-up of student feedback session attendees across DSE projects.

• Maintaining team SharePoint, document management, and facilitating the updates of the internal and external DSE Student Affairs SharePoint pages.

• Collaborate with student communications and other staff members as needed to solicit volunteers for student feedback sessions.

• Management of DSE mailbox.

• Provide administrative support to the Digital Student Experience team as needed (I.e., mailings, IT requests, etc.).

Required Qualifications:

• A high school diploma or equivalent.

• 1-3 years of professional experience in student support, project coordination, or a related field.

• Qualified candidates must possess strong organizational, communication, and interpersonal skills, with the ability to build and maintain relationships with colleagues across Student Affairs.

• Candidates should be curious and have creative and innovative ideas for enhancing the student experience.

• Candidates must be proficient with Microsoft Office and have strong computer skills. Knowledge of Salesforce or other CRM tools is a plus.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Time Off:  C1s that regularly work over 12 hours per week are eligible for limited sick and safe leave at the rate of 1 hour for every 30 hours worked, up to a maximum accrual of 40 hours in a calendar year.
• Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. NOTE:  CI employees are not eligible for the State of Maryland subsidized rates.  CIs would be responsible for the total cost if enrolled.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance.
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

Hiring Rate: