Fraud Prevention Investigator is responsible for reviewing various fraud prevention reports, reviewing alerts triggered by a suite of detection tools and systems and taking all necessary steps to mitigate fraud and information security risk. The Investigator is responsible for referring any patterns and trends related to incoming fraud events and compiling actionable data. The specialist keeps detailed and secure records of suspicious activity and security threats and reports them to management.

SPECIFIC RESPONSIBILITIES INCLUDE:

Research accounts for any suspicious activities. This includes conducting thorough investigations into potential academic and financial fraud cases. Examinations include reviewing academic and financial transactions, student behavior, and referrals from internal and external sources.

Collaborate with management and process owners to document and refine policies, procedures, job aids, and process flows that are crucial for both manual and automated fraud prevention processes.

Conduct reviews of identity theft complaints, ensuring all necessary documentation is complete and ready for investigation.

Lead document review process for identified student accounts

Gather necessary documents from various sources to process external requests for records and subpoenas.

Assist in the delivery of training for internal teams on system solutions, fraud prevention best practices and strategies.

Subject matter expert on all fraud prevention detention tools including software, system processes and policies.

Escalate issues as appropriate for referral to Legal and/or any federal, state, or local agency

Manage critical or high priority cases to resolution Other job-related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE: 

Bachelor's degree from an accredited institution of higher learning.

Three years' experience as a paralegal, investigator or in forensic accounting or auditing.

Detail oriented with excellent follow through.

Proficient data analytic skills.

Proficiency with Microsoft Office Suite.

Excellent communication skills - verbal and written - to include strong documentation skills.

Strong interpersonal skills; ability to work collaboratively and be able to communicate effectively with colleagues and external agencies.

Adherence to controls and standards.

PREFERRED  EXPERIENCE: 

Master's degree from an accredited institution of higher learning

Experience in Federal Title IV Financial Aid.

Experience with Tableau, PeopleSoft, and SalesForce

Experience with enterprise level fraud detection and investigation  software.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range: