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Team Associate

Job Details

Job Ref:: 10023287
Location:: Remote
Category:: Administrative
Type:: Full time

Team Associate I

Office of Student Affairs

Contingent II, Non-Exempt, Full-Time, Pay Grade 7

Location: Remote

University of Maryland Global Campus (UMGC) seeks a Team Associate I in the Office of Admissions. Reporting to the Associate Director of Admissions, the Team Associate performs a full range of multi-functional administrative/operational duties, assisting with a full range of applicant and new student services for the purpose of creating a world-class new student service experience and environment for the University of Maryland Global Campus

SPECIFIC RESPONSIBILITIES INCLUDE:

Receives and directs inbound calls from the Admissions Transcript and General Admissions phone queues. Responds to general inquiries requiring research or interpretation of relevant departmental policies and procedures. Warm transfers calls to other departments as appropriate Makes outbound phone calls to leads and applicants to follow up on their requests for information, to follow up on missing transcripts, admissions documents and outstanding documents related to their payment methods
Accurately documents, maintains, and tracks prospective student interactions, information, and progression through the application and admissions process in the CRM system
Responds to or forwards email and cases sent to the unassigned Admissions queue and overdue Admissions case queues
Prepares worksheets, tables, correspondence, and standard reports. Participates in the preparation and review of statistical and other reports for completeness and accuracy
Identifies and resolves administrative process problems impacting productivity and quality. Participates in developing new or revised processes
Completes assigned administrative tasks or functions with other departments to include Admissions Services, Academic Operations and Degree Audit
Evening, weekend and holiday hours will be required based on business needs
Perform other job duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

High school diploma or GED and 3 years of clerical work experience in a customer service environment

Additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience

Strong customer service, communication and interpersonal skills used in both inbound and outbound calls

Proficiency in Microsoft Office Suite

Experience working independently in a remote environment

Ability to prioritize and manage multiple tasks while displaying a self-motivated, organized and upbeat personality with a desire to encourage others to succeed

PREFERRED EDUCATION AND EXPERIENCE:

An earned Associate's degree from an accredited institution of higher learning

REQUIREMENTS TO BE ELIGIBLE FOR REMOTE ROLE:

Home worksite furniture and equipment shall be provided by the Candidate

UMGC will provide necessary office supplies, a laptop, monitor and headset

Network communication to non-public UMGC online information technology services and data shall be made only through the use of the UMGC Virtual Private Network (VPN) to ensure data is transmitted through encrypted channels and proper authentication

All computing equipment that is used, whether purchased by UMGC or the individual, must be connected to broadband internet through an Ethernet connection

All computing equipment that is used must be connected to broadband internet with upload and download speeds of at least 25MBPS.  You must also hardwire your laptop to the router through an Ethernet connection

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.

Benefits Package Highlights:

Generous Time Off: Enjoy 11 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). Time off rates will be prorated based on the number of hours worked.
Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan.
Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: CII Part-time employees working less than 0.5 FTE are not eligible for LTD.
Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
Tuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.