Student Outreach Specialist (Team Associate I)

Office of Student Affairs

Contingent II, Non-Exempt, Full-Time, Pay Grade 7

Location: Remote

University of Maryland Global Campus (UMGC) seeks a Team Associate I in the Office of Student Affairs.

PRIMARY DUTIES:

• Receives and directs incoming calls and visitors. Responds to general inquiries requiring research or interpretation of relevant departmental policies and procedures. Makes referrals to other team members or teams as appropriate.

• Maintains manual and automated record-keeping and filing systems. Codes, sorts, processes, and files the full range of team documents and materials. Assembles, enters, edits, and retrieves data and records.

• Operates office equipment such as multi-line telephones, personal computers, typewriters, facsimile machines, and photocopiers.

• Prepares worksheets, tables, correspondence, and standard reports. Participates in the preparation and review of statistical and other reports for completeness and accuracy.

• Identifies and resolves clerical process problems impacting productivity and quality. Participates in developing new or revised processes.

• Assists in planning and coordinating team clerical work. Coordinates work flow of assigned clerical tasks or function.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

MINIMUM QUALIFICATIONS

EDUCATION: High School Diploma or GED.

EXPERIENCE: Three years in clerical work.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

General knowledge of team office practices, procedures and equipment; of grammar, spelling, and punctuation. Skill in independently performing a broad range of team clerical and operational tasks including computer data entry, basic arithmetic calculations and compilation of statistical data; completion of standard forms, creation and maintenance of paper and computer files, preparation of standard reports and data summaries, and responding to requests for general information. Skill in effective telephone usage. Ability to work effectively in a self-directed team-based work environment; to understand and apply team quality and performance standards. Ability to plan and independently perform specialized clerical tasks; operate all team office equipment; to communicate both orally and in writing; to follow oral and written procedures and processes; to establish and maintain effective work relationships both within and outside the team; to operate personal computers and software; to understand and interpret department policies and procedures; to provide guidance and instruction to Team Assistants.

REQUIREMENTS TO BE ELIGIBLE FOR REMOTE ROLE:

• Home worksite furniture and equipment shall be provided by the Candidate 

• UMGC will provide necessary office supplies, a laptop, monitor and headset 

• Network communication to non-public UMGC online information technology services and data shall be made only through the use of the UMGC Virtual Private Network (VPN) to ensure data is transmitted through encrypted channels and proper authentication 

• All computing equipment that is used, whether purchased by UMGC or the individual, must be connected to broadband internet through an Ethernet connection

• ·All computing equipment that is used must be connected to broadband internet with upload and download speeds of at least 25MBPS.  You must also hardwire your laptop to the router through an Ethernet connection

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 14 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). Time off rates will be prorated based on the number of hours worked.

• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan.

• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: CII Part-time employees working less than 0.5 FTE are not eligible for LTD.

• Retirement Stipend:  Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).

• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.

• Tuition Remission:  CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.  Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

SS Contingent II_2020.pdf (umgc.edu)

Hiring Range: