Teller

Office of Student Accounts

Full-Time, Regular, Nonexempt, Pay Grade 9

Location: Hybrid in Adelphi, MD

University of Maryland Global Campus (UMGC) seeks a Teller. Under direct supervision, the Teller performs various routine technical accounting and auditing work, which requires the application of accounting theory and practices.

PRIMARY DUTIES:

1. Performs entry-level professional accounting work, such as processing student payments and departmental deposits. The teller is responsible for tasks requiring great attention to detail, such as posting payments to students' accounts accurately and promptly.

2. Examine various accounting documents to verify the accuracy of computations. The teller is responsible for verifying, updating, and reconciling records using databases for assigned area(s).

3. Ensures transactions are by applicable authority, policies, and procedures consistent with acceptable accounting standards.

4. Provides 2nd level customer service by reviewing and analyzing student inquires including proactive outreach, troubleshooting issues, coordination with necessary departments/vendors/agencies, and advising students regarding their accounts via email, phone, and face to face.

5. Provides world class customer service to students by meeting guidelines established by the Quality Assurance Team, including responding to inquiries in a timely and accurate manner while adhering to departmental standards for quality assurance.

6. Articulate and promote teamwork, ensuring that work meets established standards of quantity or quality. Assists with the coordination of the unit work priorities.

Note: This list of primary duties provides a representative summary of this job's significant duties and responsibilities. Incumbents perform other related tasks assigned. Specific duties and responsibilities may vary based on departmental needs.

MINIMUM QUALIFICATIONS:

EDUCATION: High school diploma or GED.

EXPERIENCE: Four years accounting clerical experience. Customer service experience and/or cash handling and payment processing experience.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

Thorough knowledge of bookkeeping principles, mathematical methods and techniques and accounting standards. Skill in performing mathematical computations; in using analytical techniques to reconcile financial data; in reviewing and processing financial documents; in operating calculators, personal computers and related software. The ability to exercise attention to detail in the area of monetary transactions. Ability to understand and explain items within an accounting system. Ability to communicate effectively, to prepare written records and reports; to work independently with little supervision; to supervise and train others in assigned accounting clerical work; to establish and maintain effective work relationships; to operate manual and automated office equipment. Must have the ability to understand the various privacy laws and audit requirements placed on the daily function of the position.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 14 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.

• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.

• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.

• Flexible Spending Accounts: Available for medical and dependent care expenses.

• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).

• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

• Tuition Remission: Immediate availability for Collegiate and Regular Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range: