Summary: 

This position will provide support to the Operational and Transformational needs of the organization and must be able to work effectively with all levels of customer and peer groups, requiring skill sets in communication, presentation, facilitation, and relationship management. The analyst will conduct discovery and intake activities, elicit information, develop recommendations and plans for improvement opportunities. This position will work closely with the assigned business areas to document processes and re-engineer the process for improvement and department efficiencies. They will be responsible for identifying problems and improvement initiatives and owning requirements elicitation and documentation work. Conduct intake and requirements activities, working with IT platform Product Owners to assist with creation and organization of story work and sprint alignment. Analysts will also be responsible for the collaboration and syncing of requirement efforts for cross IT Platform work. Assist with developing Process SOP, techniques, and team development, as well as be a change agent for a Process Center of Excellence and the Analysis Services our team provides. Process Engineers and analysts, at all levels, will be Subject Matter Experts in their assigned business areas and its supporting tools and platforms.  They will work with Product Managers/ Owners, and platform teams to stay in alignment with operational roadmaps and prioritized work initiatives.  

Duties and Responsibilities: 

• Responsible for working in collaboration with the customer to establish a clear scope of work, to collect requirements, and to ensure that there are clear goals, objectives, resources, and delivery milestones  

• Establishes regular reports and metrics to monitor progress to goals and identify gaps,  

• Remains agile and focused on optimizing business processes and operations to continually improve on performance delivery 

• Requirements gathering process, working with customers and end users to gather, understand, and define business and functional requirements 

• Translate business needs into clear, actionable technical and system requirements in collaboration with Product Owners. Technical and system requirements are owned by Product Owners. This position would work closely with Product Owners to assist with this work 

• Document requirements in either Agile or Waterfall methodologies as needed,  

• Assist with the development of features, user stories and tasks in Azure DevOps to support the design and development of solutions 

• Serve as an advocate for the student and identify opportunities to improve the user experience  

• Defining and analyzing issues to be resolved. Consulting with team members and advising partners as to potential improvement initiatives 

• Designing, implementing, and continually improving processes, continual service improvement  

• Problem Statement, Business Case development. Helping the management and other teams draw business goals and needs  

• Technical writing 

• Documenting all process related artifacts to the required standard operating procedures. Establishes, implements, and manages processes and procedures including change control to operational processes  

• Defining and advisement on future state. Documenting current state, future state and gap analysis activities 

• Monitoring stakeholder and partner satisfaction and driving improvements. Employee empathy activities and mapping to ensure customer satisfaction and true knowledge of customer needs. Ensures a quality end-to-end customer experience - elevating issues as needed to appropriate senior leaders and ensuring forward progress  

• Championing change, leading initiatives through intake and discovery phases 

• Ability to convert information into insight, interpreting gathered information  

• Reporting and presenting to department leaders, customers and team members  

• Finding patterns and trends in the analyzed information  

• Process engineering, process improvement, documentation, maintenance, and upholding established process standards  

• Interpersonal skills in developing positive working relationships, and partnerships, with other employees and customers. Excellent relationship management skills  

• Present options to customer, evaluating the pros and cons of options while considering the preference to configure versus customize  

• Participate in daily scrum stand-ups, project and team meetings 

• Participate in Agile development sprint planning meetings as assigned,  

• Assist in the standardization of the business analysis approach, standards, and expectations across UMGC platform teams 

• Understand the assigned and related technologies, IT Platforms and integrations 

• Perform related work as assigned or required. 

Skills: 

• Understanding and experience in Scaled Agile methodology  

• Baseline understanding of Waterfall and other methodologies  

• Detail-oriented self-starter who thrives on solving problems and delivering innovative solutions to customers  

• Exercises sound judgment with respect to the relative importance, priorities, time allocation and resource requirements  

• A commitment to becoming proficient in partner and technology applications that support key customer deployments 

• Interpersonal skills as a collaborator and communicator with stakeholders 

• Ability to work independently and multi-task in a fast-paced constantly changing environment  

• Excellent organizational and time management skills  

• Excellent verbal and written communication skills 

• Good knowledge of various IT and organizational frameworks, methodologies, and analysis techniques  

• Able to establish milestones and deliverables to manage customer expectations and ensure program and product success 

Education & Experience Requirements: 

Experience:

• 3 years of relevant professional experience, writing formal business/functional requirements and user stories utilizing requirements tools (Azure DevOps, JIRA, etc.),  

• Preference of experience in higher education,  

• 3+ years leading/facilitating/participating in requirements analysis for Agile and Waterfall initiatives,   

• 3+ years of BPR or Analysis experience working in a technology professional services, product or consulting environment. Experience working in customer-facing roles is a must. 

Preferred Experience Requirements: 

Education: