Summary: 

The Cloud Engineer designs, deploys, and supports secure, scalable, and resilient cloud hosting environments. This role is pivotal in managing cloud infrastructure, supporting Microsoft 365 services, and collaborating with development teams to ensure seamless application deployment and performance.  The Cloud Engineer is responsible for building and maintaining cloud services using platforms such as AWS, Azure, and VMware, while ensuring compliance, performance monitoring, and disaster recovery readiness. 

Duties and Responsibilities: 

• Drive the design, deployment, and support of cloud hosting environments including infrastructure management and hardening, continuous integration, release engineering, and compliance adherence.  

• Manage and provide support for Microsoft 365 products, including Exchange Online, OneDrive, SharePoint, and Teams.  

• Work closely with internal application development teams to understand how applications function, the software and processes required to run and monitor them, and the common architectural patterns that can be distilled into common infrastructure.  

• Responsible for high-level design, building prototypes, and driving implementation of the systems in production environments.  

• Responsible for capacity planning and functionality testing in a cloud-hosted environment, documentation, and ongoing server solution support.  

• Build next generation cloud services using the latest technologies.  

• Continually review and recommend improvements to operational processes and procedures .  

• Create tools, scripts, and additional components to assist with managing the cloud hosting infrastructure (e.g. AWS, Azure, VMware, Docker).  

• Deploy application server technologies to various platforms and environments. Participate in the development and analysis of cloud computing technologies including Virtual Machines (AWS EC2, Azure Virtual Machines), Azure Static Web Apps, AWS CloudWatch, Azure Monitor, AWS SQS and SNS, Azure Log Analytics Workspaces, load balancers, etc.  

• Review and recommend improvements to operational processes and procedures and generally look for opportunities to automate where appropriate.    

• Assist in implementing BCDR and failover systems.  

• Configure monitoring and ensure monitoring and alerting standards are followed.  

• Perform architectural deep dive/evaluation and proof of concept for various cloud platforms (Microsoft Azure, Amazon Web Services, etc.)    

• Learn new technologies related to the cloud.  

• Other duties as assigned 

Skills:

•  Ability to write clean and maintainable code and shell scripting typically with one or more of the following: Bash, Python, Powershell.  

• Ability to support the monitoring of performance including SLAs and metrics.  

• Ability to define processes, SOPs, and identify effectiveness and efficiency improvements.  

• Practical knowledge of agile development processes.   

• Ability to think strategically.  

• Efficient communication and organizational skills.   

• Ability to balance multiple projects and tasks concurrently in a fast-paced environment.   

• Demonstrated proficiency in methodical troubleshooting to provide resolution to incidents and problem management projects. 

Education & Experience Requirements: 

Experience:

•   At least 5 years systems engineering experience with Windows and/or Linux environments including cloud administration.  

• 3+  years hands on experience working in a diverse cloud environment with multiple operating systems, including the creation, configuration, and patching of cloud resources.      

• 2+ years experience in infrastructure architecture and design of distributed systems environments, including failover techniques, recovery/rollback, etc.  

• 2+ years experience with virtualization technologies.  

• Experience managing and troubleshooting Microsoft 365 products, including Exchange Online, OneDrive, SharePoint, Teams.  

• 2+ years of experience with automation/orchestration tools and technologies including source mgt (e.g., Azure DevOps, GIT); continuous integration (Jenkins, Azure DevOps), application configuration management (Puppet, Ansible) and container orchestration tools (e.g. AWS EKS).  

• 3+ years working and collaborating with Quality Assurance and Operations teams.  

• Experience with scripting languages (Bash, Python, Powershell, or similar).  

• Experience with configuration management tools, such as Ansible, Puppet, and Terraform.  

• Strong knowledge of web servers including Apache, Tomcat, and nginx.  

• Advanced knowledge of Cloud Platforms (Hybrid Clouds, IAAS, PAAS and SAAS).    

• Solid understanding of cloud technologies and services and various IT operations, often based on the ITIL Framework.  

• Experience with Internet facing applications, security concerns, vulnerability assessment, and network protocols.  

• General knowledge of managed cloud databases (e.g. Amazon RDS and Azure Managed Databases). 

Preferred Experience Requirements: 

Education:  

• Bachelor's Degree