Junior Endpoint Engineer

Junior Endpoint Engineer

IT Operations

Exempt Regular 2.1

Location: Adelphi, MD (Hybrid)

The Junior Endpoint Engineer is responsible for assisting in the architecture, deployment, and support of end-user computing technologies, including desktops, laptops, mobile devices, and associated peripherals. This role contributes to the implementation of device management strategies, software packaging and distribution, and endpoint security measures. Participates in the rollout of approved software builds, updates, and patches. Supports the selection, configuration, and maintenance of endpoint hardware and software.

Duties and Responsibilities:

• Support the configuration, deployment, and management of windows, macOS, and mobile endpoints utilizing enterprise tools such as Microsoft Intune, Jamf, RoboPack, Delinia Privileged Manager and NexThink.

• Ensure endpoint compliance with corporate security policies through proactive patching, updates, and configuration enforcement.

• Provide Tier 3 technical support for escalated endpoint-related incidents and service requests.

• Contributes to the automation of routine endpoint management tasks through scripting in PowerShell, Bash, Python, or NexThink Query Language (NQL).

• Monitor device health and performance using analytics platforms and endpoint monitoring solutions.

• Other duties as assigned

Skills:

• Ability to conduct research into computer issues and products as required

• Effective interpersonal skills and relationship-building skills

• Strong written and oral communication skills

• Analytical and problem-solving abilities, with keen attention to detail

• Foundational knowledge of Active Directory, Azure AD, and group policies Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment

• Basic understanding of device management tools (Intune, Jamf, Azure)

Education & Experience Requirements:

Education:

High School Diploma or Equivalent

Experience:

• 1 to 3 years of tech support experience with a focus on desktop and end user technologies

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.

• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.

• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.

• Flexible Spending Accounts: Available for medical and dependent care expenses.

• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).

• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range: