Manager, Organizational Change Management

Quality Analysis & Change ManagementUS Exempt RegularFull timeStateside Exempt 4.2Location: Adelphi, MD (Hybrid)

Summary:

The Manager, Organizational Change Management (OCM) leads the organization's efforts to manage, implement, and sustain digital change initiatives that drive business outcomes. This role is responsible for planning and executing OCM activities to support digital transformations, ensuring employees adopt new ways of working and achieve business objectives. The Manager must work effectively with all levels of customer and peer groups and possess skills in managing change, stakeholder engagement, communication, presentation, facilitation, training, and relationship management. The Manager will ensure the successful implementation and adoption of organizational change projects through ongoing execution of core change elements, including change readiness assessments, strategy development, sponsorship engagement, communication planning/execution, and training development and delivery. Reporting to the Sr. Director, Analysis, Change & Quality, this position is responsible for embedding a structured change management methodology into all applicable projects, overseeing individual project components or full initiatives from initiation to post-implementation.

Duties and Responsibilities:

• Lead and manage the OCM activities for enterprise-wide digital technology initiatives by establishing change management practices, methods, and tools.

• Develop and implement comprehensive change management strategies to maximize end user adoption, minimize resistance, and accelerate benefits realization.

• Build and maintain strong engagement with stakeholders, sponsors, and leadership to ensure alignment and buy-in throughout the change process.

• Conduct change impact and readiness assessments, identifying risks, resistance, and mitigation action plans.

• Oversee the development and delivery of communication plans to provide timely, transparent, and relevant information to all levels of the organization.

• Create and coordinate training programs to prepare employees and managers for transitions, ensuring effective knowledge transfer and skill building.

• Coach and support leaders and people managers on their role in leading change and supporting their teams.

• Establish success metrics and reporting strategies to measure adoption, utilization, and proficiency, providing regular progress updates to leadership.

• Supervise and develop OCM team members, providing guidance, mentorship, and performance management.

• Continuously assess and refine OCM methodology, processes, and tools to ensure best practices and optimal outcomes for ongoing and future change initiatives.

Education & Experience Requirements:

Education:

• Master's degree in business, organization development, or related field.

Experience:

• 10-12 years of experience working in a technology professional services, product or consulting environment, inclusive of leading end-to-end large-scale organizational change and internal/external communications. Experience working in client facing roles is a must.

• Domain experience in HR and Student Information Systems.

Certifications:

• Change management certification in a best practice change methodology is required

Preferred Experience Requirements:

Experience:

• Experience in higher education or corporate learning function.

• Recent experience leading major change management efforts including stakeholder engagement, impact analysis, and business readiness in support of enterprise-level process improvement or technology implementation programs.

• Prior knowledge with leveraging Prosci change management methodology and applying as appropriate for the business environment, and experience with project management approaches, tools, and phases of the project lifecycle.

• Able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.

• Experience troubleshooting, organizational skills, ability to participate in resource planning processes based on defined organizational plans and ability to work on multiple projects simultaneously.

• Proven experience interfacing with executive level clients, assessing client's goals and the ability to translate ideas into strategic and practical solution recommendations.

• Demonstrated success in planning and executing organizational change, communications programs, training programs, and performance metrics.

• Strong facilitation, team building, and change management skills (intuition to identify reactions to change and contribute to the development of a constructive environment).

• Risk and impact analysis creation across organization, processes, tools, procedures, human resources, and culture.

• Excellent verbal, written, and interpersonal communication skills.

• Detail-oriented, self-starter who thrives on solving problems and delivering innovative solutions to clients in a fast-paced constantly changing environment.

• Exercises sound judgment with respect to the relative importance, priorities, time allocation, and resource requirements.

• A commitment to becoming proficient in partner and technology applications that support key customer deployments.

• Excellent organizational and time management skills.

• Ability to establish milestones and deliverables to manage client expectations and ensure program and product success.

Certifications:

• Prosci

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range:

$133,000.00 - $143,500.00