Principal Solutions Architect

Department of Information Technology

Exempt, Regular, Full Time, Pay Grade 4.5

Location: Adelphi, MD (Hybrid)

As the technical leader of the CRM platform team, the Salesforce Principal Solution Architect, drives the vision to create an industry leading, student and customer-centric technology experience. The team is looking for a forward thinking, action-oriented individual to help drive the implementation and development of innovative, cutting-edge solutions.

This position supports discovery, design and implementation of a global higher education institution's CRM/Salesforce roadmap. This role has a key responsibility to ensure that the ideal customer experience is delivered to the customers. He/she/they must be a highly motivated, quality driven engineering architect for the team. This individual will consistently deliver solutions meeting the highest standards. While strategic thinking and coordination are important elements of this role, this individual will be required to take a very hands-on role with requirements, design, and assisting with improving our overall delivery framework and driving innovation and change.

Duties and Responsibilities:

• Provide leadership and expertise on Salesforce and other applications within the CRM ecosystem, assisting with architecting the vision of our Core CRM systems portfolio and roadmap to drive innovation, transformation and the modernization of our customer's processes and tools 

• Partner closely with cross-functional platform teams, including SIS, Learner Experience, aPMO, etc. to ensure optimal solutions and seamless integrations to support our ability to rapidly scale, improve operational efficiency and maximize our customer's strategic priorities

• Decipher business needs, assessing current state against modernized future state, to transform processes into more innovative solutions that will drive change and value

• Devise, revise and maintain both declarative (flows, validation rules, approvals, etc.) and programmatic functionality

• Scope level of effort and potential options for delivery of technology transformation efforts

• Ensure Salesforce security and scalability, in both set up and creating a risk-aware culture on the team

• Establish strategic partnership with the operations team and Executive leadership to assess and design process improvement recommendations 

• Provide hands-on design leadership in large or complex development projects involving application development, migrations, integrations, enhancements to existing applications

• Analyze cross-functional business processes, identify alternative solutions, assess feasibility, and recommend new approaches via Salesforce enablement

• Ensure the Salesforce.com technical design aligns to overall enterprise architecture and scales well

• Evaluate possible application performance bottle necks at early stages of the implementation & recommend remedial measures

• Provide guidance and technical leadership and mentoring to a team of Salesforce administrators and developers to follow best practices and coding standards

Education & Experience Requirements:

Experience:

• 10+ years of hands-on experience in developing solutions using Salesforce platform

• Experience with Salesforce products: Sales Cloud, Service Cloud, Experience Cloud, EDA, Admissions Connect, Student Success Hub, Education Cloud

• Keen understanding of Salesforce product roadmap and other integrative tools within the ecosystem

• In-depth understanding of different of processes/ constituents and best practices of project management in order to provide proactive solution for complex situations and execute multiple complex/ critical projects

• Proven track record of successfully leading large-scale system implementations and driving technology transformation initiatives

• Excellent leadership, communication and management skills

• Demonstrable understanding of technology architecture, API's, complex data structures and integration standards

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels of the organization

• Proven track record of demonstrating strong leadership abilities, managing a team of admins and developers, motivating and coaching team towards common goals and supporting career growth

Certifications:

• Salesforce Administrator (Must Have)

• Salesforce Advanced Administrator (Must Have)

• Salesforce App Builder (Must Have)

• Salesforce Service Cloud Consultant (Must Have)

Preferred Experience Requirements:

Education:

• Bachelor's Degree

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range: