Project Assistant

School of Cybersecurity and Information Technology

Non-Exempt, Contingent 1

Location: Stateside, Remote

Job Summary:

• Contact students who have signed up for the Google-NASH-USM Professional Certificates program.
• Inquire about student progress and document responses in a designated reporting form.
• Encourage and support students who may be struggling or falling behind.
• Applaud and recognize students who are keeping up with the coursework.
• Maintain accurate and timely records of all student interactions and progress updates.
• Provide detailed reports to management regarding student engagement and outcomes.
• Meet regularly with manager or designee to discuss student progress and any challenges identified

Minimum Qualifications:

• High School Diploma
• 1-3 years of experience in student support, academic advising, or customer service.
• Strong organizational skills with attention to detail
• Ability to motivate and engage in an encouraging and professional manner.
• Proficiency in using email, spreadsheets, and online reporting tools.

Preferred Qualifications:

• Associate degree
• Familiarity with online learning environments or cybersecurity-related training programs.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Time Off:  C1s that regularly work over 12 hours per week are eligible for limited sick and safe leave at the rate of 1 hour for every 30 hours worked, up to a maximum accrual of 40 hours in a calendar year.
• Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. NOTE:  CI employees are not eligible for the State of Maryland subsidized rates.  CIs would be responsible for the total cost if enrolled.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance.
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

Hiring Rate: