Summary:

Salesforce Administrator drives the efficiency and effectiveness of our growing sales and customer service teams to help them thrive while ensuring best practices. Salesforce Administrator is a trusted advisor on all things Salesforce. They are a vital bridge between business and technology.

Duties and Responsibilities:

• Serve as primary system administrator for the Salesforce.com environment with 1400+ users

• Work with Salesforce team to help solution business challenges with declarative configuration changes

• Able to partner with non-technical business leaders to translate their needs into a solution

• Manage Salesforce.com data feeds and other integrations

• Coordinate the evaluation, scope and completion of new business requests.

• Improvement of the data quality in the Salesforce org with regards to the end-to-end processes in the entire company

• Evaluates internal processes and design solutions to improve operational efficiencies.

• Works with 3rd-party vendors to implement new systems and product features.

• Assist in training of new users, and grow the Salesforce.com skill set across the organization

• Execute configuration changes.

• Perform new release evaluations & executes new functionality rollouts.

• Perform mass data imports using the API or import tools as requested.

• Manage and implement customization requests, including creating process builders, workflows, flows, alerts, automated email responses, etc.

• Work with developers to refactor existing code and translate to process builder, declarative automation

• Maintain updated system documentation and related SFDC policies/procedures.

Skills:

• Self-motivated and able to work both with the team and independently while remote 

• Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures

• Excellent written and verbal communication skills

• Excellent project management skills and a positive attitude

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

• Creative and analytical thinker with strong problem-solving skills

• Must demonstrate exceptional verbal and written communication skills

• Must demonstrate ability to communicate effectively at all levels of the organization

• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

• Solid understanding of and detailed experience with the Salesforce.com architecture

• Knowledge of Software Development Life Cycle (SDLC) methodologies.

• Knowledge of JIRA, Azure DevOps or similar project management tool

• Knowledge of Agile methodology, working in 2-week sprints, daily scrums, etc.

• Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration.  Added plus: Education Cloud, Marketing Cloud, Einstein Analytics

Education & Experience Requirements:

Experience:

• Minimum 4 years of experience as a Salesforce.com administrator

• Able to demonstrate proven core Salesforce System Admin skills and knowledge, including user management, workflows/rules, page and custom object configuration, Site and Community administration.

• Experience working with other Salesforce Administrators, Salesforce Developers and Salesforce Partners

• Experienced with Service Cloud and Omni Channel

• Experienced in implementing and running installed packages and/or connected apps

• Experience with Salesforce Lightning and migrating from Classic

• Experienced working in an Agile environment and with Agile tooling like Jira / Azure DevOps

• Proven ability to design and implement new processes and facilitate user adoption.

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

• Strong understanding of Salesforce.com best practices and functionality

• Strong data management abilities

• A documented history of successfully driving projects to completion

• A demonstrated ability to understand and articulate complex requirements

• Previous experience working in a SCRUM or agile environment preferred

Certifications:

• Salesforce.com Admin (ADM-201) certified

Preferred Experience Requirements:

Education:

• Bachelor's Degree