Salesforce Associate Solution Architect

Department Information Technology

Exempt, Regular, Full Time, Pay Grade 4.2

Location: Adelphi, MD (Hybrid)

Associate Salesforce Solution Architect works alongside our Architect team to drive, design, delegate and implement Salesforce declarative solutions for individual enhancement requests, defects and small to mid-size projects. This forward-thinking, action-oriented individual helps drive the implementation and development of innovative, cutting-edge solutions.

This position supports design and implementation of a global CRM/Salesforce roadmap. He/she/they must be a highly motivated, quality-driven engineering architect for the team. This individual will consistently deliver solutions meeting the highest standards. While strategic thinking and coordination are important elements of this role, this individual will be required to take a very hands-on role with requirements, design, development, testing, deliverable preparation and other related activities across various digital platform teams.

Duties and Responsibilities:

• Analyze cross-functional business processes, identify alternative solutions, assess feasibility, and recommend new approaches via Salesforce enablement

• Ability to apply Salesforce declarative platform technology to develop

• Assist in identifying opportunities for process improvement, innovation, and increased efficiency within small to intermediate complex Salesforce projects

• Assess and develop high level design requirements and communicate the same with development teams

• Evaluate possible application performance bottle necks at early stages of the implementation & recommend remedial measure

• Develop and author technical business solutions, technical architecture diagrams, product presentations, demonstrations, data flow diagrams and other documentation to review with business and technical stakeholders

• Collaborate closely with experienced Salesforce architects to design and implement cutting-edge solutions tailored to their customers' needs

• Provide hands-on design leadership in small or intermediate complex Salesforce projects involving application configuration using declarative solutions

• Provide guidance and technical leadership and mentoring to a team of Salesforce administrators to follow best practices and coding standards

Education & Experience Requirements:

Experience:

• Minimum 3 years of experience as a Salesforce senior administrator

• 2+ years of hands-on experience in developing solutions using the Salesforce platform

• Salesforce.com Admin (ADM-201) certified

• Salesforce.com advanced admin certification and at least one consultant certification is a plus

• Experienced in Salesforce Data migrations with native tools such as Data Loader and 3rd party tools (MuleSoft, etc.)

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

• Strong understanding of Salesforce.com best practices and functionality

• Strong experience in Salesforce implementation for full-lifecycle enterprise software projects

• Experience with Salesforce products: Sales Cloud, Service Cloud, Experience Cloud, EDA, Admissions Connect, Student Success Hub, Education Cloud

• Ability to gather and document complex business requirements and translate them into technical solutions

• Proven ability to build, manage, and foster a team-oriented environment

• Excellent leadership, communication, and management skills

Preferred Experience Requirements:

Education:

• Bachelor's Degree

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range: