Senior IT Program Manager

IT ProductUS Exempt RegularFull timeStateside Exempt 4.3Location: Adelphi, MD (Hybrid)

Summary:

The Senior IT Program Manager, has strong IT target discipline (i.e., IT infrastructure, Support Operations, Security Ops & Risk & Compliance) knowledge and collaborates and strategizes with leaders across corporate and customer teams to implement high-level target IT discipline initiatives. As a member of the IT Operations Leadership Team, they share responsibility for the success of the IT Operations team, vendors, and our customers. They are expected to analyze and make recommendations based on frequent trade-offs between business targets, projects, and operational performance. The main goal of this position is to drive positive change.

Duties and Responsibilities:

Strategy & Planning

• Advocates for and build a collaborative continuous service improvement culture.

• Assesses program performance, constructs analytical models, prepares well-reasoned analyses, and evaluates business proposals, systems, and vendors.

• Builds strong partnerships with business leaders to learn what is working and what is not.

• Cultivates customer success by educating stakeholders in making informed and effective business decisions.

• Defines and evolves the Infrastructure programs' scope and vision.

• Develops operational objectives, KPIs, SLAs, and/or Metrics standards, and yearly planning.

• Plans strategic initiative milestones, deliverables, resources, budget, and implementation.

• Maintains the IT Operations roadmap, prepares presentations, and responds to executive inquiries.

• Serves as a member of the IT Operations Leadership Team.

Operational Management

• Drives the alignment of processes and initiatives throughout IT infrastructure.

• Creates operational structure for planning, executing, reporting, monitoring and communicating regarding operational projects, programs, strategic initiative that integrates with enterprise and customer PMO systems.

• Assured proper governance is in place via selected frameworks (e.g., CMMC, NIST, ITIL, etc.)

• Identifies and manage program expectations, constraints, and demonstrates value. 

• Leads teams in the design and implementation of optimized, best practice processes, documents key decision points, and ensures stakeholder engagement and communication.

• Facilitates appropriate process documentation, automation, orchestration, reporting to facilitate operational maturity.

• Monitors program performance and effectiveness, ensures the program adapts as needed.

• Works closely with the IT Operations Directors, Vice President of IT & Security Operations, and Chief Executive Officer to draft, maintain, and share information and documentation.

Employee Supervision

• Identifies key attributes and technical skills needed to recruit and/or promote qualified individuals.

• Coaches program team employees and sets specific, measurable goals to assist with the employee's personal growth and professional development.

• Addresses and/or works with leadership to address any incidents or issues involving the IT infrastructure project teams.

• Raises any concerns/risks regarding the program teams' work capacity to senior management.

Skills:

• Understanding of the organization's core software applications and ITSM systems.

• Understanding of the organization's goals and objectives.

• Understanding of project/program management techniques and methods.

• Knowledge of MS Office and program/project management software (Project, Excel, Word, Visio).

Education & Experience Requirements:

Experience:

• 10+ years of experience in project/program management with a demonstrated track record of delivering business value.

• 7+ years of experience in IT-related analysis, audit, and/or compliance.

• 5+ years of experience developing and facilitating training.

• 5+ years of experience drafting policies, operating procedures, and process flows.

• PMP/PgMP certification or a demonstrated history of successful project implementation experience strongly preferred.

• Experience with IT infrastructure systems preferred.

• Experience with programs, high-impact/large projects, and/or cross-team management.

Preferred Experience Requirements:

Education:

• Bachelor's Degree

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range:

$157,000.00 - $178,300.00