Senior Quality Assurance Analyst, AEM

Quality Analysis & Change ManagementUS Exempt RegularFull timeStateside Exempt 3.2

Senior Quality Assurance Analyst - AEM

Quality Analysis & Change Management

Full-time, Exempt Regular, Pay Grade 3.2

Location: Hybrid (Onsite presence in Adelphi, MD required at minimum 2-3 days a week)

We are seeking a highly skilled Senior QA Analyst to support the Adobe Experience Manager (AEM) platform team, with a strong focus on functional, integration, and end-to-end testing of AEM-built websites and their integrations with other platforms such as customer relationship management and student information system. This role provides hands on QA support while focusing on enhancing QA processes and will have the ability to collaborate effectively with automation engineers and leverage automated tests where available. Reporting to the Sr. Director - Analysis, Change & Quality, this role plays a critical part in ensuring high-quality, accessible, and reliable digital experiences delivered through AEM-based platforms.

Duties & Responsibilities:

Functional & Integration Testing

• Lead and execute functional, regression, smoke, sanity, compatibility, responsive, and end-to-end testing for AEM-authored websites.

• Validate AEM components, templates, content authoring workflows, page rendering, personalization, and digital asset management.

• Perform testing across multiple browsers and devices, leveraging tools such as BrowserStack for cross-browser and responsive validation.

• Test and validate integrations between AEM and Salesforce (SF) delivered via MuleSoft, ensuring accurate data exchange and system behavior.

• Validate API responses, payload structures, error handling, data mappings, and downstream impacts as part of end-to-end scenarios.

• Ensure seamless content and data flow across systems, channels, and environments.

• Create and maintain test plans, test cases, execution reports, defect documentation, and risk assessments.

• Track and report test execution metrics, defect trends, and quality insights.

• Provide actionable recommendations to improve testing processes, quality practices, and overall platform stability.

• Execute and analyze existing automated test suites (UI and API) developed by automation engineers.

• Partner closely with QA Automation resources to identify automation candidates, gaps, and opportunities to improve test coverage.

• Provide well-structured manual test cases and scenarios that can be leveraged for future automation.

• Participate in automation-related discussions to understand framework design, coverage strategy, and execution results.

• Use automation results to supplement manual testing and support release confidence.

Accessibility & Quality Standards

• Validate adherence to digital accessibility standards (WCAG 2.1 AA) for AEM websites.

• Collaborate with accessibility specialists and developers to validate remediation and prevent regressions.

• Leverage automated accessibility testing outputs and conduct manual accessibility validation where required.

Cross-Functional Collaboration

• Work closely with AEM developers, content authors, UX designers, business analysts, product owners, and architects to ensure requirements are clear, testable, and met.

• Review functional requirements, user stories, acceptance criteria, integration designs, and technical documentation.

• Provide feedback during sprint planning, backlog refinement, and design discussions from a quality and risk perspective.

• Conduct peer reviews of test plans and test cases.

• Provide test execution demos and walkthroughs to business stakeholders and UAT participants.

• Participate actively in Agile ceremonies (stand-ups, sprint planning, refinement, retrospectives).

• Communicate testing status, risks, dependencies, and quality concerns clearly to scrum teams and leadership.

• Support release readiness, including validation of deployment activities and providing QA sign-off.

• Lead and support User Acceptance Testing (UAT), ensuring adherence to the UAT framework and strong partnership with business stakeholders.

• Assist with production issue triage, validation of fixes, and post-release verification.

Required Qualifications:

Education

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).

Experience

• 8+ years of experience in Quality Assurance, with a strong emphasis on integrations and functional testing.

• Hands-on experience testing content authoring websites, including components, templates, and content workflows.

• Strong experience validating system integrations and APIs.

• Exposure to test automation concepts and tools (UI and API), with the ability to execute and interpret automated test results.

• Experience working in Agile/Scrum environments.

• Familiarity with Azure DevOps or similar tools for test management, defect tracking, and reporting.

• Understanding of digital accessibility principles and experience validating accessibility compliance.

• Strong analytical, problem-solving, and documentation skills.

• Excellent verbal and written communication skills.

• Detail-oriented, quality-focused, and comfortable working in fast-paced delivery environments.

• Demonstrates a collaborative, team-oriented mindset and continuous improvement attitude.

Preferred Qualifications:

Experience

• Exposure to Playwright or similar UI automation tools.

• Experience collaborating with QA Automation Engineers and contributing to automation strategy discussions.

• Familiarity with LLM-powered tools or AI-assisted testing tools (e.g., Copilot-style assistants) for test case creation or analysis.

• Experience testing enterprise CMS platforms such as Adobe Experience Manager and with Salesforce.

• Basic awareness of performance testing concepts and tools (e.g., JMeter, BlazeMeter).

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.

• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.

• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.

• Flexible Spending Accounts: Available for medical and dependent care expenses.

• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).

• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range:

$100,000.00 - $110,000.00