Senior Technical Architect, Salesforce

Department Information Technology

Exempt, Regular, Full Time, Pay Grade 4.4

Location: Adelphi, MD (Hybrid)

As a Tech leader of the CRM platform team, the Senior Technical Architect, Salesforce drives the vision to create an industry leading, student and customer-centric technology experience. The team is looking for a forward thinking, action oriented individual to help drive the implementation and development of innovative, cutting-edge solutions.

This position supports development and implementation of a global higher education institution's CRM/Salesforce roadmap. This role has a key responsibility to ensure that the ideal customer experience is delivered to the customers. He/she/they must be a highly motivated, quality driven engineering architect for the team. This individual will consistently deliver solutions meeting the highest standards. While strategic thinking and coordination are important elements of this role, this individual will be required to take a very hands-on role with requirements, design, development, testing, deliverable preparation and other related activities across various digital platform teams.

Duties and Responsibilities:

• The role will cover a broad variety of responsibilities such as technical and solution architecture design, development, prototyping; requires hands-on proficiency with Apex, Visualforce, Lightning Web Components, etc.

• Provide hands-on design leadership in large or complex development projects involving application development, migrations, integrations, enhancements to existing applications

• Responsible for ensuring that the custom development solutions accurately meets the defined expectations of the business, ensuring that proper testing is implemented, and performance and security requirements are closely monitored by working with the project teams

• Develop and author technical business solutions, technical architecture diagrams, product presentations, demonstrations, data flow diagrams and other documentation to review with business and technical stakeholders

• Ability to grasp new business process and apply Salesforce platform technology to develop

• Ensure the Salesforce.com technical design aligns to overall enterprise architecture and scales well

• Collaborate with other technical teams, such as data management, security, student experience and integration, to ensure that Salesforce solutions integrate with other enterprise systems

• Analyze cross-functional business processes, identify alternative solutions, assess feasibility, and recommend new approaches via Salesforce enablement

• Help build reusable assets for use, work on Gap Analysis & Salesforce.com Road Map creation

• Evaluate possible application performance bottle necks at early stages of the implementation & recommend remedial measures

• Provide guidance and technical leadership and mentoring to a team of Salesforce administrators and developers to follow best practices and coding standards

Skills:

• Proven ability to build, manage and foster a team-oriented environment

• Excellent leadership, communication and management skills

Education & Experience Requirements:

Experience:

• 10+ Years of hands-on experience in developing solutions using Salesforce platform

• Experience with Salesforce products: Sales Cloud, Service Cloud, Experience Cloud, EDA, Admissions Connect, Student Success Hub, Education Cloud, Omnistudio

• Proven experience architecting and maintaining contact center, CTI or call centers with large data processing and constituent engagement and support

• Strong experience in Salesforce implementation for full lifecycle enterprise software projects

• Experience working with Force.com Apex Classes, Apex triggers, Batch Apex, Lightning Web Components (LWC), Visual Force (VF Pages), Integration (REST, SOAP, Change Data Capture, Platform Events), Force.com API, SOQL and SOSL

• Experienced in Salesforce Data migrations with native tools such as Data Loader and 3rd party tools (MuleSoft, etc.)

• Prior experience working as a Salesforce Technical Architect or similar capacity in an enterprise is required

Certifications:

• Salesforce Administrator, Salesforce Platform App Builder, Salesforce Platform Developer I, Salesforce Platform Developer II certifications required

Preferred Experience Requirements:

Education:

• Bachelor's Degree

Experience:

• Prior experience working in Higher Education, eCommerce, Non Profit preferred

• Previous experience working at a Fortune 500 company preferred

Certifications:

• Salesforce Identity and Access Management Architect, Salesforce Certified System Architect, Salesforce Certified Integration Architect, Salesforce Certified Data Architect highly desired

• Salesforce Developer and other certifications strongly desired

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range: