ServiceNow Developer IIIT Infrastructure & OpsUS Exempt RegularFull timeStateside Exempt 3.1

ServiceNow Developer II

Systems Admin/Programming

Full-time, Exempt Regular, Pay Grade 3.1

Location: Hybrid (Minimal onsite presence. Candidates should based Stateside US-based.)

Summary

The ServiceNow Developer II is responsible for independently configuring, developing, and supporting ServiceNow platform capabilities. This role delivers medium‑complexity enhancements across core ITSM processes, supports integrations and reporting, and helps ensure platform stability and adherence to ServiceNow best practices.

Duties and Responsibilities:

• Configure, develop, and administer ServiceNow applications, workflows, and platform components.
• Support and enhance ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Develop and maintain scripts, business rules, client scripts, UI policies, and Flow Designer solutions.
• Design, support, and troubleshoot integrations using REST/SOAP APIs, Integration Hub, and MID Server.
• Manage update sets, support releases and upgrades, and resolve moderately complex production issues.
• Create and maintain reports, dashboards, documentation, and configuration records.
• Performs other duties as assigned.

Competencies:

• Technical problem solving and analytical thinking
• Collaboration and stakeholder partnership
• Accountability and ownership of deliverables
• Continuous improvement mindset

Skills:

• ServiceNow platform configuration and administration
• JavaScript development using Glide APIs
• Workflow automation using Flow Designer
• ITSM process implementation and support
• Systems integration and data exchange (REST/SOAP APIs, JSON)
• Reporting and Performance Analytics

Education & Experience Requirements:

Education:

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Experience:

• 2-4 years of hands‑ on ServiceNow development experience, including module configurations and integrations

Preferred Experience Requirements:

Experience:

• Experience with CMDB, Discovery, Service Mapping, Integration Hub, Virtual Agent, or platform governance activities.

Certifications:

• ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), and/or ITIL Foundation.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.

• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.

• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.

• Flexible Spending Accounts: Available for medical and dependent care expenses.

• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).

• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range:

$84,000.00 - $105,000.00