Systems Specialist, Registrar Operations
Office of the Registrar

Full-Time, Regular, Exempt, Pay Grade 1.3

Location: Stateside Remote

Please Note: Core working hours for this position vary individually between 8 AM and 6 PM ET with weekend work required, based on business needs and in alignment with team and role-specific requirements.

The Systems Specialist supports the integrity, accuracy, and functionality of academic records within the Student Information System (SIS). This role performs core Registrar functions including record maintenance, systems operations, and stakeholder support, while also specializing in Academic Records/Registrar Operations. The position ensures consistent application of institutional policies, supports service delivery, and contributes to process improvements, data quality, and system enhancements.

Duties and Responsibilities:

• Maintain the accuracy and integrity of academic records, including processing updates, resolving discrepancies, and ensuring compliance with institutional policies.

• Execute and monitor system transactions and batch processes within the SIS; perform testing, validation, and troubleshooting for system functionality.

• Provide timely and accurate support to students, faculty, and staff; manage inquiries and cases in alignment with service level expectations.

• Apply institutional policies and procedures to make consistent, accurate decisions regarding records and academic processes.

• Analyze data, identify trends or issues, and support reporting, audits, and continuous improvement efforts.

• Perform specialty responsibilities in Academic Records & Registrar Operations: grades processing, academic standing, transcript updates, enrollment-related processes, and reporting.

Competencies:

• Data integrity and attention to detail

• Analytical and critical thinking

• Problem-solving and decision-making

• Systems and process orientation

• Effective communication and customer service

• Collaboration and adaptability

Skills:

• Proficiency in a Student Information System (e.g., PeopleSoft, Banner, or similar).

• Ability to interpret and apply academic policies and procedures.

• Strong data analysis, validation, and troubleshooting skills.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Effective written and verbal communication skills.

• Ability to learn and adapt to new systems, tools, and processes.

Education & Experience Requirements:

Education:

• Bachelor's Degree

Experience:

• 1 year of experience in student records, registrar operations, transfer credit, admissions, or a related higher education function.

• Experience using a Student Information System (SIS) to process or update student data.

• Demonstrated ability to manage transactional workflows and resolve data or system issues.

• Experience interpreting and applying policies in a structured environment.

Preferred Experience Requirements:

Experience:

• Experience in a Registrar's Office or academic administrative environment.

• Plus, experience in Academic Records & Registrar Operations: Experience supporting grades, GPA, academic standing, or transcript processes. Experience with batch processing, queries, or enrollment-related workflows.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.

• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.

• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.

• Flexible Spending Accounts: Available for medical and dependent care expenses.

• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).

• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Rate: