HRBC Senior Specialist

Office of Human Resources

Exempt, Regular, Full Time, Pay Grade 1.2

Job Location Adelphi, Maryland

The HRBC Senior Specialist provides support and acts as a central point-of-contact for most employee (staff and faculty) HR transactions. This includes but are not limited to processing HR transactions for all three UMGC divisions as needed, incorporating, and following best practices, serving as a subject matter expert on majority of HR processing issues/questions, working with internal and external customers on complex HR-related processes. HRBC Senior Specialist coordinates with the State of Maryland and the external vendors to ensure the integrity of personnel data, timely processing of necessary updates, implementation of best practices and compliance with the USM policies. HRBC Senior Specialist handles sensitive and confidential matters with discretion and tact while providing exceptional customer service globally. Possesses strong verbal and written communication skills, detail oriented and able to multitask in a highly demanding HR environment

SPECIFIC RESPONSIBILITIES INCLUDE:

• Administer and support HR Business Center daily operations including, but not limited to processing employee transactions (staff and faculty) from hire to termination for all divisions (Asia, Europe, Stateside) as needed. Work with other members of UMGC HR department to obtain appropriate approval and determine the appropriate next steps as required. Coordinates with the HR offices in Asia and Europe and provides administrative guidance for HR-related transactions within established policies procedures. Identify and eliminate process inconsistencies. Works closely with HRBC Manager and other HR departments to find immediate and long-term solutions to issues that arise and looks for and recommends areas for process improvements.
• Facilitate and perform weekly Personnel Interface file and its transmittal to the Central Payroll Bureau of the State of Maryland. Ensure successful completion and reconcile discrepancies internally or externally through careful reconciliation. In cooperation with HRIS and/or payroll department resolve discrepancies and troubleshoot system-related issues.  Conducts and or supports the HRBC Manager with activity pay functions for faculty pay.
• Facilitate and coordinate Tuition Remission and Scholarship process for all divisions of UMGC (Asia, Europe, Stateside) for both faculty and staff including 50% reimbursements and retiree applications. Assist in defining practice and coordinate with internal and external Student Accounts Departments as needed.
• Respond to HR inquiries and provide the highest level of customer service ensuring inquiries are responded and/or routed to the appropriate office within established timeframes.  Conducts research to resolve complex issues and ensures information disseminated to employees is accurate and reflects current policies and procedures.   
• Performs a variety of other HR support duties to include but not limited to reviewing, developing, and updating HRBC webpages, standard operating procedures, quick reference guides, training materials, Workday documentation, preparing communication/outreach documents, commenting on policy and procedure changes, maintaining employee files and records and supporting special projects as needed.
• Serve as a backup for HRBC Manager and lead for HRBC projects as assigned. Organize and coordinate HRBC team through daily routine operations and projects; delegate assignments as appropriate and re-adjust schedule and tasks as needed to ensure successful and timely execution. Provide mentoring and necessary professional guidance to other members of HRBC team.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's Degree in Human Resources or related field from an accredited institution of higher learning.
• Three years for Human Resources and Customer Service experience.

Knowledge, Skills, and Abilities

• Knowledge of Human Resources, strong verbal and written communication skills, detailed oriented and able to multitask in a highly demanding HR environment and provide exceptional customer service. Possess in-depth knowledge and analytical skills for matters involving complex HR-related issues and processes. Works independently or in a team environment on resolution.  Knowledge and skill in processing HR transactions in a HRIS. 

PREFERRED EDUCATION AND EXPERIENCE:

• Master's Degree in Human Resources or related field.
• Three years of Human Resources experience in a university setting with Faculty and Staff.

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range: