UMGC Asia

Location; Iwakuni, Japan

Overseas Contingent I, Part-time, Grade 001
 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues.

• Responsible for setting-up live streaming equipment prior to live-streaming classes, serving as first-level technical support to immediately respond to and troubleshoot live streaming.  

• issues, and securing live streaming equipment at the end of live streaming class meetings.

• Opening and closing the University's computer lab, building entrances, and classrooms, and proctoring exams, including supporting faculty in these areas as needed.

• Ensure that building rules are abided by students and that all University labs/rooms are clean and presentable.

• Perform other job-related duties as assigned.
   

OTHER RESPONSIBILITIES MAY INCLUDE:

• Assisting in testing setup/proctoring, as permitted per testing vendor policies, or proctoring make-up exams for face-to-face courses
   

REQUIRED EDUCATION & EXPERIENCE:

• High school diploma

• Available for a flexible work schedule including early mornings, days, late evenings, weekends, and holidays

• Basic office management, computer, and organizational skills

• Effective communication skills
   

PREFERRED EDUCATION & EXPERIENCE:

• Associate's degree from a U.S. regionally accredited institution or foreign degree equivalent

• Knowledge of basic technical computer and equipment skills, including basic troubleshooting

• Customer service experience

• Advanced computer skills, to include Microsoft Excel and Word

WHO MAY APPLY: Local applicants with individual logistical support (ILS) only. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military ID card and SOFA card from an external source, as this position does not offer ILS. 

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.