Associate Director, Enrollment Operations

The Associate Director, Enrollment Operations (ADEO) reports to the Assistant Vice President, Operations (AVPO). This position works closely with the AVPO to support daily operations, ensure process efficiency, and support key initiatives across the enrollment lifecycle. The ADEO will contribute to the enrollment strategy, student retention, and growth initiatives. This role will engage in strategic and global collaborations to enhance student experience.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Assist the AVPO in the creation and execution of operational plans for enrollment operations in alignment with university-wide goals.

• Contribute to long-term planning and program growth through close coordination with the AVPO, providing operational insights, data analysis, and strategic input to support sustainable enrollment growth and institutional goal.

• Collaborate with cross-functional teams (Student Services, Academic Affairs, CRM, Regional Leadership, Global Partners, etc...) to update or implement initiatives aimed at increasing student enrollment, engagement, and retention.

• Provide updates to the AVPO on operational status across key functions (e.g., project initiatives, Bridge Program performance, unique student population focus, and operational escalations) and ensure timely execution of deliverables.

• Design, enhance, and maintain communications, initiatives, workflows, processes, and policies to improve reporting, information flow, staff development, and organizational planning in support of UMGC's mission.

• Resolve operational escalations and communicate issues to applicable stakeholders.

• Coach, mentor, and evaluate direct reports.

• Other job-related duties as assigned.

DIVISION SPECIFIC RESPONSIBILITIES:

• Some travel, including overnight trips, may be required based on organizational needs and priorities.

• Oversee the UMGC Asia Bridge Program, coordinating with stakeholders on program scheduling, training, outreach initiatives, and operational planning (Asia)

• Responsible for facilitating the student journey for Bridge through strengthened partnerships with prefectures and local government officials, TOEFL testing opportunities through partnership with the National Test Center Program Manager, and coordinated scheduling between the Bridge Program and the published annual schedule of classes (Asia).

REQUIRED EDUCATION & EXPERIENCE:

• Bachelor's degree from a U.S. regionally accredited institution or foreign degree equivalent 

• Two (2) years of supervisory/management experience and work experience in a team environment 

• Excellent customer service skills, attention to detail, problem solving skills, and creative and solution-focused thinking 

• Demonstrated ability of excellent analytical, administrative, and organizational skills 

• Excellent written and oral communication 

PREFERRED EDUCATION & EXPERIENCE: 

• Master's degree from a U.S. regionally accredited institution or foreign degree equivalent 

• Experience with Student Information Systems (SIS), Salesforce, and Microsoft Office Products, such as Word, Excel, and PowerPoint

WHO MAY APPLY: Applicants with individual logistic support (ILS) preferred. Must be U.S. Citizens. Applicants must qualify for ILS. Criteria under which applicants qualify for ILS are: must serve the U.S. Forces exclusively; are not stateless persons; and are not ordinarily a resident in the host nation. 

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy between 15 and 22 days of paid vacation, depending on years of service and position.  Additionally, 15 days of sick leave, 3 personal days, and 11 paid Federal holidays. For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
• Moving Allowances: May be available based on terms, conditions, and agreements of the position.

For additional information see: UMGC Benefits Overview for Overseas Regular Employees

Hiring Range:

Additional Compensation:

Employees receive the applicable currency adjustment (CAX) subject to monthly DoD COLA Index for the work location, which is subject to change and fluctuation based on market indices.