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Military Program Coordinator

Job Details

Job Ref:: 10022550
Location:: Adelphi, MD
Category:: Advising and Enrollment
Type:: Full time

Military Program Coordinator

Stateside Military Operations

Contingent II, Exempt, 100% Full Time, Pay Grade 1.2

Location: Maryland, Virginia, D.C.

University of Maryland Global Campus (UMGC) seeks a Military Program Coordinator with Stateside Military Operations. The Military Program Coordinator, reporting to the Director of Military Portals, Programs, and Partnerships, will work within a team and is responsible for a number of processes and tasks that all must be done on a daily basis in an extremely accurate manner on a very tight deadline.

SPECIFIC RESPONSIBILITIES INCLUDE:

Military Portal Management within the Academic Institution Module and the Academic Institution Portals.
Responsible for answering the CRM cases from military students. Cases can span a myriad of issues. The Coordinator is responsible for taking case to completion, which requires a number of steps and outreach.
Reporting grades to the military portals. This will also include late grades, changing grades, and incomplete grades.
Reporting Degree Completions to the military portals.
Responsible for processing Relocations submitted by students transferring from one UMGC division to the next. This involves researching students' Peoplesoft records and determining if a manual tuition adjustment should be requested from Student Accounts.
Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor's degree from an accredited institution of higher learning.
A minimum of two (2) years of experience in student advising, student support, program management, or any combination of the three.
Must demonstrate a strong attention to detail, be self-motivated, and a multi-tasker who can get the job done with little supervision.
Proficiency in Microsoft Applications is also required.

PREFERRED EDUCATION AND EXPERIENCE:

Prior working experience with military students.
Knowledge of a student CRM system such as Salesforce.

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.

Benefits Package Highlights:

Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). Time off rates will be prorated based on the number of hours worked.
Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan.
Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: C2 Part-time employees working less than 0.5 FTE are not eligible for LTD.
Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
Tuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.