Academic Advisor

UMGC Europe

Location: Naples, Italy

Contingent III, 100% FTE, Full -Time, Pay Grade 003

University of Maryland Global Campus Europe (UMGC) seeks an Academic Advisor. The Academic Advisor reports to the Associate Director of Academic Advising. Required duties/activities to be accomplished by the Academic Advisor are listed below:

SPECIFIC RESPONSIBILITIES INCLUDE:

• Evaluate students' prior learning experience from both traditional and non-traditional sources to provide guidance to students pursuing UMGC Europe certificate and degree programs

• Prepare tentative evaluations based upon students' specific degree goals and provide general advising and curriculum planning to UMGC Europe students

• Communicate with students on a daily basis by telephone, email, and in person at their local UMGC education centers

• Participate in outreach events and assist with marketing

• Assist students with registration and actively work with the site staff to improve processes and increase enrollments

• Relay academic policies and procedures in simple and accurate terms to students and education center personnel

• Produce accurate work under pressure

• Understand the needs of the non-traditional adult students

• Be able to synthesize detailed information from various sources

• Display an independent, cooperative, and professional attitude when interacting with internal and external clients

• Other job-related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE: 

• Bachelor's Degree from a U.S. regionally accredited institution or foreign degree equivalent

• Excellent verbal, written, and interpersonal communication skills and a high level of analytical thinking for identifying and improving complex work projects

• Strong attention to detail, quality customer service skills

• 1 (one) year experience with customer service, counseling/advising, military students or higher education

• Ability to absorb and apply numerous policies and procedures

• Ability to research and solve problems while considering multiple factors

• Knowledge of the military culture

• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS)

• Work on nights and weekends may be required

PREFERRED EDUCATION AND EXPERIENCE:

• A Master's Degree

• Experience with PeopleSoft, GoArmyEd and SalesForce

• Proficient knowledge of computers including MS Office, Google Online Services, and other computer-based resources to include the Internet

• Previous academic advising or higher education experience

• Minimum of two years availability

WHO MAY APPLY:  Local candidates with ILS preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Benefits Package Highlights:

• Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part-Time rates will be prorated based on Full-Time Equivalency.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
• Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.  NOTE: CIII Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
• Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.  Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
• Moving Allowance: May be available based on terms, conditions, and agreements of the position.

For additional information see:  UMGC Benefits Overview for Overseas Contingent III Employees

Hiring Rate: