Academic Operations

Non-Exempt, Contingent II, Full-Time, Pay Grade 9

Location: Hybrid, Adelphi Maryland

University of Maryland Global Campus (UMGC) seeks an entry-level Academic Program Specialist. The Academic Program Specialist is responsible for providing world-class customer service support through activities related to incoming transcript processing.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Process received transcripts and other student documents in a confidential manner

• Verify and enter student information listed on each institution's transcript sent to UMGC

• As part of the data entry process, the transcript must be accurately scanned and linked to the UMGC student record, and transcript data must be entered into the student information system (SIS)

• Review onscreen transcripts, verification, and digital filing related to student records

• Accurately verify school accreditation, enter transfer credit GPA, applicable degrees earned, and course/grade information into the system to ensure transfer credit is applied to each student's evaluation

• Assist with any forms of document scanning and data entry as necessary for documents that are student related

• Serve as an entry point for starting the transfer evaluation process for incoming students and has a direct effect on the recruitment of new students to the university

• Screen transcripts to update the student's record for any additional schools attended.

• Provide Tier I and II support related to transcript inquiries made by phone, through email cases, in person, chat

• Sort and process incoming mail in accordance with the transcript and document business processes

• Additional projects such as training, software testing, attending meetings, and presenting ideas to colleagues or guests

• Other duties as assigned in accordance with departmental needs

The hours for this role are from 11:30 a.m. to 8:00 p.m. EST, Monday through Friday.

REQUIRED EDUCATION, SKILLS, & EXPERIENCE:

• Associate degree

• Three (3) years of experience with document processing or other clerical work

• One (1) year of experience with a student record system, data entry, and document scanning

• Some experience with document imaging systems

• Ability to pivot on tasks between detail-oriented work and service-oriented work in a fast-paced environment where there will be distractions

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor's degree

• Two (2) years of experience working with confidential documents

• Understanding of FERPA and FERPA policies

POSITION IS AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE