Assistant Director

Northern VA

Stateside Military Operations

Exempt, Regular, 100% Full Time, Pay Grade 2.1

Job Location: MCB Quantico, VA

University of Maryland Global Campus (UMGC) seeks an Assistant Director, Stateside Military Operations. Reporting to the Regional Director, the Assistant Director position will be located at Quantico, VA and will oversee all sites in the Northern Virginia area with regular travel to these sites required.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Monitor and evaluate employee productivity and performance through various channels, including observations in employee's environment as it pertains to customer service and knowledge of the military programs.
• Create and evaluate statistics for strategic decision-making.
• Supervise and direct the day-to-day operations of all military locations/affiliations to include but not limited to National Testing Centers, Student Service centers, and military installations.
• Collaborate with the Director and make recommendations for individual and team training needs, opportunities, and business process improvements to ensure that department service levels and quality assurance standards are met.
• Develop and implement outreach campaigns to market UMUC programs and increase awareness within the military community.
• Serve as a back-up for Military Education Coordinators
• Perform other job-related duties as assigned.
• Some evening and weekend hours are required.
• Up to 50% travel to other locations is required.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelors degree from an accredited institution of higher learning.
• A minimum of one year of experience managing and supervising others in a higher education or customer service support environment.
• The successful candidate will have strong written and oral communication and interpersonal skills for both one-on-one interactions and group presentations; knowledge of People Soft and MS Office; strong leadership and management skills; is a proactive problem solver; and have the ability to work with diverse populations. 
• One year supervisor experience 

PREFERRED EDUCATION AND EXPERIENCE:

• Candidates with experience in higher education, military affairs, academic advising, recruitment, marketing, or customer service are preferred. 

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.

• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.

• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.

• Flexible Spending Accounts: Available for medical and dependent care expenses.

• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).

• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Rate: