Location: Hybrid - Adelphi, MD (1 day a week in office)

University of Maryland Global Campus seeks an Assistant Director of Veterans Initiatives and Outreach in the Department of Stateside Military Operations.  The Assistant Director will be responsible for developing, implementing, and managing initiatives that support the recruitment, retention, and success of veteran and military-connected students; collaborating with various departments within the university and the global veterans community to increase awareness and sensitivity to issues concerning veterans; creating an encouraging and supportive environment by acknowledging, honoring, and addressing veterans' unique needs; forging partnerships with third party organizations to build a comprehensive suite of services beyond the scope of education; building relationships with the local community to secure support for the Veterans Initiatives and Outreach Office. 

SPECIFIC RESPONSIBILITIES INCLUDE:

• Design and execute veteran-focused initiatives that strengthen recruitment, retention, and student support, contributing to UMGC's broader institutional growth and mission of serving military-affiliated learners.

• Supervise and direct daily operations of programs and spaces that support student veterans, including but not limited to the Hildebrand Veterans Lounge, Vessey Virtual Student Union, One2One Mentorship Program, Student Veterans of America UMGC Chapter, Pillars of Strength, and SALUTE National Honor Society.

• Manage annual and ongoing military-connected scholarships.

• Supervise, monitor and evaluate employee productivity and performance related to customer service and knowledge of veterans' benefits.

• Works with student veterans to facilitate a successful transition to civilian life.

• Develop and maintain relationships with Veteran Service Organizations (VSOs), community partners, and other external stakeholders to expand support networks, enhance services, and promote awareness of UMGC's veteran population.

• Collaborate with the Director to identify and recommend individual and team training needs, development opportunities, and process improvements to maintain high service and quality standards.

• Collaborate with internal UMGC departments to strengthen resources and create pathways for career advancement/employment and personal and professional growth for student veterans.

• Some evening and weekend hours, as well as travel, are required.

• Perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• BA/BS degree required and a one to three years of experience managing and supervising others preferably in a higher education or customer service support environment.

• Demonstrated experience in higher education, with emphasis on veteran education and benefits; veteran support programs; student advising, recruitment, and retention; marketing to generate student engagement; and customer service.

• The successful candidate will have strong written and oral communication and interpersonal skills for both one-on-one interactions and group presentations; knowledge of PeopleSoft and MS Office; strong organizational, leadership and management skills; be a proactive problem solver and demonstrated ability to manage multiple projects with various stakeholders and to think creatively; and have the ability to work with diverse populations. 

PREFERRED EDUCATION AND EXPERIENCE: 

• Experience in veterans educational benefits.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.

• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.

• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.

• Flexible Spending Accounts: Available for medical and dependent care expenses.

• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).

• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Rate: