Director of Student Services and Initiatives

The Director of Student Services and Initiatives (SIS) will be a member of the senior staff within their UMGC division and will report directly to the Associate Vice President and Deputy Director. The Director SIS will collaborate effectively with other units across the division and the university to support divisional efforts and advance UMGC's academic operational priorities and student services. This role will also be responsible for recruiting, supervising, developing, and supporting assigned staff. Additionally, the Director SIS will deliver creative and innovative solutions to enhance student initiatives and services, ensuring the best possible student experience within the UMGC division being supported.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Lead and develop high-quality, responsive, and flexible student support teams responsible for admissions, registration, financial aid, and scholarship services within the division.

• Oversee the division's Student Services operations, including Admission Services, Military Portals, Financial Aid/Veteran's Affairs, Student Retention, and Career Services and collaborate with Accessibility Services to ensure compliance, efficiency, and student-centered service delivery.

• Supervise department staff and manage a range of student-related operational processes, including incoming and outgoing transcripts, grade posting and changes, graduation tracking, academic exceptions, service indicators, and enrollment eligibility.

• Collaborate with UMGC headquarters in Adelphi, MD, and with other departments/ divisions to align student initiatives and support strategies across the institution.

• Partner with internal departments within the Division such as Academic Affairs, Enrollment Operations, Regional Directors, Academic Advisors, and Business Office staff to enhance student experience and operational effectiveness.

• Support students in emergency situations via UMGC's REACT process, those with learning disabilities, and/or the need for accommodations.

• Contribute to the planning and execution of Commencement activities, leading the student communications and organization portion of the annual event and support the regions with their local commencement ceremonies as needed.

• Participate in global committees and cross-functional teams to support university-wide student support initiatives.

• Guide departmental involvement and collaboration with the Enrollment Operations department in cross-functional projects aimed at enhancing student success outcomes.

• Develop, maintain, and update the division Catalog, curriculum planning sheets, etc. as related to student information and support. Work with the division's Marketing Department as needed to ensure students receive timely information and outreach.

• Provide guidance to division leadership on student-related policies, regulations, and program requirements.

• Work with the division's Director of Institutional Research and AVPO to conduct student surveys, focus groups, and field site visits.

• Work with the division's Training Manager to ensure field staff have the Student Services-related training they need for their positions.

• Perform other job-related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Master's degree from a U.S. regionally accredited institution or foreign degree equivalent

• Experience in student affairs, or similar in a higher education institution

• Senior level management skills and experience.

• Knowledge of applicable student databases, computer application systems and document management systems

• Successful applicants must be able to pass a background check and meet requirements for individual logistic support (ILS)

PREFERRED EDUCATION AND EXPERIENCE:

• In addition to the requirements above, successful experience working in an overseas military educational environment.

WHO MAY APPLY:  Local candidates with ILS preferred. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy between 15 and 22 days of paid vacation, depending on years of service and position.  Additionally, 15 days of sick leave, 3 personal days, and 11 paid Federal holidays. For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
• Moving Allowances: May be available based on terms, conditions, and agreements of the position.

For additional information see: UMGC Benefits Overview for Overseas Regular Employees

Hiring Range:

Additional Compensation:

Employees receive the applicable currency adjustment (CAX) subject to monthly DoD COLA Index for the work location, which is subject to change and fluctuation based on market indices.