Regional Director

UMGC Asia

Location: Kadena Air Base, Okinawa

Overseas Regular Employee, 100% FTE Full-Time, Grade 007

Reporting directly to the Assistant Vice President, Operations (AVPO), the Regional Director (RD) oversees daily operations within their assigned region and is expected to develop operational plans that lead to new and returning student growth in on-site and online courses. The RDs liaise with military leaders, Education Service Officers (ESO), Counselors, Education Center personnel, UMGC administrative staff, and other stakeholders in the community, to administer UMGC programs within their respective regions. The RD, in coordination with the AVPO, is responsible for supervising the local Assistant Director, Logistics Supervisors, Customer Relationship Management (CRM) Coordinators, Academic Advisors, Program Coordinators (Military Education Coordinators), and Building Monitors in the region. The incumbent is also responsible for ensuring world class service.

 SPECIFIC RESPONSIBILITIES INCLUDE:

• Responsible for multiple sites within the region (spanning over multiple countries, if applicable) and leading typically between 25-40 staff members

• Regional staff hiring, training, and daily staff management, working with the VP/Director, Deputy Director, AVPO, and HR and other departments as applicable.

• Coach, monitor and evaluate the performance and productivity of employees through various channels including through use of data and reports through various systems, HR performance assessment tools, and direct observation and mentoring.

• Key POC and liaison between UMGC and government/military representatives at each site within the region (education personnel, base commanders, etc.); Ensure UMGC is properly represented and engages in business development opportunities at sites within the region.

• Develop high-level enrollment, recruitment, retention, and outreach strategies that target all categories of civilian and military students to include active-duty, veterans, family members and new markets.

• Develop and implement data-driven annual and term regional class schedules and manage faculty course loads for all onsite class modalities and virtual classes for both collegiate and adjunct faculty assigned to the region.

• Coordinate with all faculty assigned to the region, working closely with regional Faculty Coordinators (FCs) to ensure a quality academic experience.

• Create and implement a proactive, strategic approach to increasing efficiency, customer service, and overall enrollment growth in the region for all programs and classes.

• Collaborate with HQ and field offices on outreach events including Open Houses or webinars at designated sites; manage regional marketing calendars to recruit new students and adjuncts.

• Interpret and analyze data in Student Information System (SIS), Customer Relationship Management (CRM) system, and Tableau (reporting analytics) to support enrollment generating activities and business efficiencies.

• Liaise with colleagues and peers, departments, and faculty members as related to enrollment initiatives, high-level events/functions (e.g., Commencement, Recognition and Award Ceremonies), and represent UMGC at other community related functions, engaging with community leadership.

• Ensure regional operations meet policy standards from an academic, testing and contract perspective; perform random quality control checks and assist in the coordination of site visits for those checks.

• Manage and address student, faculty, and staff issues to move toward an amicable solution; escalate to the appropriate offices when necessary.

• Coordinate with Academic Affairs and HR to ensure newly on-boarded faculty and staff have necessary logistical support and engage in active feedback with Academic Affairs regarding faculty performance management.

• Ability and willingness to travel throughout the region and division.

• When needed, assist students, and maintain solid frontline staff skills.

• Create and nurture an atmosphere in the workplace that exemplifies UMGC's core values.

• Ability to work with diverse populations.

• Other job-related duties as assigned.

OTHER RESPONSIBILITIES MAY INCLUDE:

• Some evening, weekend hours and travel inside and outside of the region (25-50%) to provide office coverage, perform staff oversight, participate in training/events.

• Actively participate in and/or lead division or university-wide projects and initiatives as requested.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree from a U.S. regionally accredited institution or foreign degree equivalent

• Minimum of two (2) years of experience managing and supervising others in a higher education or customer service support environment.

• Five (5) years of progressively responsible related administrative experience

• Minimum of three (3) years in Higher Education, or similar organization

• Strong written and oral communication and interpersonal skills

• Strong leader with a desire to lead by example.

• Able to perform efficiently in a fast-paced work environment.

• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS)

• Be able to acquire a valid U.S. military (USFJ 4-EJ/USAREUR, or similar) driver's license.

PREFERRED EDUCATION AND EXPERIENCE:

• Master's degree from a U.S. regionally accredited institution or foreign degree equivalent

• 3-5 years of experience managing and supervising others in a higher education or customer service support environment

• Experience working with PeopleSoft/Campus Nexus systems and Salesforce CRM

• Military Education/Program Coordinator and/or Academic Advising experience

WHO MAY APPLY: Applicants with individual logistic support (ILS) preferred. Must be U.S. Citizens. Applicants must qualify for ILS. Criteria under which applicants qualify for ILS are: must serve the U.S. Forces exclusively; are not stateless persons; and are not ordinarily a resident in the host nation. 

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Benefits Package Highlights:

• Generous Time Off: Enjoy between 15 and 25 days of paid vacation, depending on years of service and position.  Additionally, 15 days of sick leave, 3 personal days, and 11 paid Federal holidays. For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
• Moving Allowances: May be available based on terms, conditions, and agreements of the position.

For additional information see: UMGC Benefits Overview for Overseas Regular Employees

Hiring Rate: