Student Services Coordinator

UMGC Asia

Location: Yokota Administrative Headquarters Building, Japan

Overseas Contingent III, (100% FTE, Full-Time), Grade 003

The Student Service Coordinator reports directly to the Associate Director, Academic Operations & Student Services. Each coordinator provides subject matter expertise for his/her area of specialization while also being cross-trained to provide service in each specialized area of student services (admissions, enrollments, military portals, transcripts, grades, records, financial aid, veteran's affairs and other areas as needed). The Student Services Coordinator provides training, support, and policy enforcement oversight and implements strategies for increased operational efficiencies, customer satisfaction, and positive stakeholder relationships.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Develop and maintain training and certification programs for his/her area of specialization and provide training for Military Education Coordinators and staff as needed.

• Provide troubleshooting and operational support to field staff (Military Education Coordinators and Academic Advisors) in all areas of student services (admissions, enrollments, military portals, transcripts, grades, records, financial aid, veteran's affairs)

• Liaison for his/her area of specialization with the UMGC overseas and stateside regions

• Work collaboratively to establish best practices and assist with identification of issues, problems, and procedures.

• Monitor the area of specialization to ensure compliance with UMGC contract requirements and university guidelines.

• Plan, coordinate and organize student outreach activities.

• Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE: 

• Progress towards a bachelor's degree from a U.S. regionally accredited institution or equivalent

• Previous office experience and working in a team environment.

• Strong oral and written communication skills 

• Excellent customer service skills and commitment to customer service

• Ability to work effectively in a self-directed, team-based work environment.

• Ability to understand and apply team quality and performance standards. 

• Proficiency in PeopleSoft and Microsoft Office products such as Word, Excel, and PowerPoint

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor's degree from a U.S. regionally accredited institution or equivalent

• Experience in training and web conferences

WHO MAY APPLY: Applicants with individual logistic support (ILS) preferred. Must be U.S. Citizens. Applicants must qualify for ILS. Criteria under which applicants qualify for ILS are: must serve the U.S. Forces exclusively; are not stateless persons; and are not ordinarily a resident in the host nation. 

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Benefits Package Highlights:

• Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part-Time rates will be prorated based on Full-Time Equivalency.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
• Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.  NOTE: CIII Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
• Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.  Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
• Moving Allowance: May be available based on terms, conditions, and agreements of the position.

For additional information see:  UMGC Benefits Overview for Overseas Contingent III Employees

Hiring Rate: